Assistant Manager, Customer Operations

Welcome to Gap, where we believe in providing our customers with exceptional service and quality products. We are currently seeking an Assistant Manager for our Customer Operations team who is passionate about delivering an outstanding customer experience. As the Assistant Manager, you will play a vital role in managing the day-to-day operations of our customer service department and ensuring our customers receive the best service possible. We are looking for a team player with excellent communication skills, strong leadership abilities, and a customer-centric mindset. If you meet the qualifications and are ready to help us exceed our customers' expectations, we would love to have you on our team.

1. Manage the day-to-day operations of the customer service department, including overseeing daily tasks and workflows to ensure smooth and efficient operations.
2. Train, coach, and mentor customer service representatives to deliver exceptional service and meet department goals.
3. Monitor and analyze customer service metrics, such as response times and customer satisfaction, and make necessary adjustments to improve performance.
4. Develop and implement customer service policies and procedures to ensure consistency and quality in all customer interactions.
5. Collaborate with other departments, such as sales and inventory, to address customer concerns and resolve any issues.
6. Serve as a point of escalation for complex or sensitive customer inquiries or complaints.
7. Stay up-to-date with industry trends and best practices to continuously improve the customer experience.
8. Conduct regular performance evaluations and provide feedback to team members to support their growth and development.
9. Foster a positive and inclusive work environment that promotes teamwork, collaboration, and a customer-centric mindset.
10. Assist with scheduling and staffing to ensure adequate coverage for peak times and special events.
11. Communicate with upper management to provide updates on department performance and make recommendations for improvement.
12. Ensure compliance with company policies and procedures, as well as legal and ethical standards.
13. Lead by example and demonstrate excellent customer service skills in all interactions with customers.
14. Handle any other duties or responsibilities as assigned by management.

According to JobzMall, the average salary range for a Assistant Manager, Customer Operations in Sarasota, FL, USA is $40,000 - $60,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or industry the assistant manager is working in. It is also important to note that salaries may be higher in larger cities or for candidates with specialized skills or experience.

The Gap, Inc., or Gap, is an American worldwide clothing and accessories retailer. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 50 years, the company has grown from a single store to a global fashion business with seven brands — Gap, Banana Republic, Old Navy, Athleta, Intermix, Hill City, and Janie and Jack. Gap's clothes are available in 90 countries worldwide through over 3,100 company-operated stores, almost 400 franchise stores, and e-commerce sites.