Helpdesk Operative

At G4S Secure Solutions, we are looking for an experienced and motivated Helpdesk Operative to join our growing team. This is an exciting opportunity to join a global leader in security and help us continue to provide excellent customer service. The successful candidate will be an effective communicator with excellent problem-solving skills and the ability to manage multiple tasks. A customer-focused approach is essential, along with the ability to remain calm under pressure and provide quick resolutions to customer issues. The ideal candidate must have a minimum of 1 year’s customer service experience, be IT literate and have experience of using customer service software. A good working knowledge of Microsoft Office is also required.If you have the passion and drive to succeed, we would love to hear from you.

Responsibilities:

1. Provide excellent customer service to G4S Secure Solutions clients.
2. Effectively communicate with customers to quickly resolve customer issues.
3. Manage multiple tasks simultaneously.
4. Remain calm under pressure.
5. Maintain a customer-focused approach.
6. Utilize customer service software.
7. Possess a working knowledge of Microsoft Office.
8. Troubleshoot and solve customer problems.

According to JobzMall, the average salary range for a Helpdesk Operative in London, UK is £19,000 to £30,000 per year. This range may vary depending on the company, type of role, and experience level of the individual.

G4S Secure Solutions is a leading provider of integrated security solutions in the United States. G4S Secure Solutions (USA) is an American / British-based security services company, and a subsidiary of G4S plc. It was founded as The Wackenhut Corporation in 1954, in Coral Gables, Florida, by George Wackenhut and three partners (all are former FBI agents). In 2002, the company was acquired for $570 million by Danish corporation Group 4 Falck (itself then merged to form British company G4S in 2004). In 2010, G4S Wackenhut changed its name to G4S Secure Solutions (USA) to reflect the new business model. The G4S Americas Region headquarters is in Jupiter, Florida.