At Freddie Mac, we are dedicated to making home ownership possible for all individuals. As a Loan Servicing Senior, you will play a crucial role in ensuring that our clients receive exceptional service throughout the life of their loan. With your expertise and exceptional attention to detail, you will be responsible for managing a portfolio of loans and providing guidance to junior team members. If you are a driven and customer-focused individual with a strong background in loan servicing, we invite you to apply for this exciting opportunity. Join our team and help us make a positive impact on the lives of homeowners across the country.
- Manage a portfolio of loans and ensure timely and accurate processing of all loan servicing activities.
- Provide exceptional customer service to clients throughout the life of their loan, addressing any concerns or inquiries promptly and professionally.
- Serve as a subject matter expert on loan servicing processes and procedures, providing guidance and support to junior team members.
- Monitor loan performance and proactively identify and address any potential issues or risks.
- Collaborate with internal teams, including underwriting and collections, to ensure seamless loan servicing operations.
- Maintain accurate and up-to-date loan records and documentation.
- Adhere to all regulatory and compliance requirements related to loan servicing.
- Continuously seek opportunities to improve processes and procedures to enhance the customer experience.
- Stay updated on industry trends and best practices in loan servicing to maintain a competitive edge.
- Communicate effectively with clients, colleagues, and management to provide updates and recommendations on loan servicing activities.
Bachelor's Degree In Finance, Accounting, Or A Related Field.
Minimum Of 5 Years Of Experience In Loan Servicing, Preferably In A Senior Role.
Strong Knowledge Of Mortgage Industry Regulations And Compliance Requirements.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Manage And Lead A Team.
Proficient In Financial Analysis And Reporting, With A Strong Attention To Detail And Accuracy.
Risk Management
Financial Analysis
Data Analysis
Communication
Time Management
Attention to detail
Negotiation
customer service
Compliance
Teamwork
Problem-Solving
Loan Processing
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Loan Servicing Senior in Dallas, TX, USA is $66,000 - $97,000 per year. This can vary depending on the specific company, experience level, and additional skills or certifications the individual may have. Some companies may offer higher salaries or additional benefits for this position.
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Federal Home Loan Mortgage Corp. provides liquidity, stability and affordability to the U.S. housing market primarily by providing credit guarantee for residential mortgages originated by mortgage lenders and investing in mortgage loans and mortgage-related securities.
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