Director - PDM & Platinum Strategy and Onboarding Operations
Are you a dynamic leader with a passion for driving strategic initiatives and optimizing processes? Freddie Mac is seeking a highly qualified Director of PDM & Platinum Strategy and Onboarding Operations to join our team. In this role, you will be responsible for developing and executing strategies to enhance our Platinum customer experience and ensure efficient onboarding operations. If you have a strong background in project management, customer service, and operations, and are looking for an exciting opportunity to make a significant impact, we encourage you to apply. Join us and be a part of shaping the future of the mortgage industry!
- Develop and implement strategic initiatives to improve the overall Platinum customer experience.
- Lead and manage a team responsible for onboarding new Platinum customers and ensure efficient operations.
- Identify process improvement opportunities and implement solutions to streamline operations and increase efficiency.
- Collaborate with cross-functional teams to drive strategic initiatives and ensure alignment with company goals.
- Monitor and analyze key performance metrics to track progress and identify areas for improvement.
- Develop and maintain strong relationships with internal and external stakeholders, including Platinum customers.
- Stay current on industry trends and best practices to continuously enhance processes and drive innovation.
- Provide leadership and mentorship to team members, fostering a culture of excellence, collaboration, and continuous learning.
- Manage and prioritize multiple projects and initiatives, ensuring timely and successful completion.
- Communicate progress, challenges, and solutions to senior management and key stakeholders.
- Identify and mitigate potential risks and escalate issues as needed.
- Continuously seek opportunities to optimize processes and improve the overall customer experience.
- Participate in the development of departmental budgets and ensure effective resource allocation.
- Represent the company at industry events and conferences, promoting our brand and building relationships with potential customers.
- Act as a subject matter expert on Platinum customer experience and onboarding operations, providing guidance and support to team members as needed.
Extensive Experience In Mortgage Lending And/Or Financial Services: A Director Of Pdm & Platinum Strategy And Onboarding Operations Should Possess A Deep Understanding Of The Mortgage Industry And Have A Proven Track Record Of Success In This Field. This Includes Knowledge Of Loan Origination, Underwriting, And Securitization Processes.
Strong Leadership Skills: As A Director, This Individual Will Be Responsible For Managing A Team Of Professionals And Leading Them Towards Achieving Strategic Goals. Therefore, They Must Possess Exceptional Leadership Abilities, Including The Ability To Motivate And Inspire Others, Delegate Tasks Effectively, And Make Sound Decisions.
Strategic Thinking And Problem-Solving Abilities: This Role Requires A Strategic Thinker Who Can Analyze Complex Data And Market Trends To Identify Opportunities For Improvement And Growth. The Director Should Also Have Strong Problem-Solving Skills To Address Any Challenges That May Arise In The Pdm And Platinum Strategy And Onboarding Operations.
Excellent Communication And Interpersonal Skills: The Director Of Pdm & Platinum Strategy And Onboarding Operations Will Be Required To Collaborate With Different Teams And Stakeholders, Both Internally And Externally. Therefore, They Must Possess Excellent Communication And Interpersonal Skills To Build Relationships And Effectively Convey Ideas And Information.
Knowledge Of Technology And Systems: In Today's Digital Age, It Is Essential For A Director Of Pdm & Platinum Strategy And Onboarding Operations To Have A Strong Understanding Of Technology And Systems Used In The Mortgage Industry. This Includes Knowledge Of Loan Origination Systems, Data Analytics Tools, And Project Management Software.
Risk Management
Change Management
Process Improvement
Strategic Planning
Project Management
Vendor Management
Data Analysis
Budget management
Relationship Building
Team Leadership
Performance monitoring
Training And
Communication
Conflict Resolution
Decision Making
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Director - PDM & Platinum Strategy and Onboarding Operations is $130,000-$170,000 per year. However, salaries can vary greatly depending on factors such as location, company size, and years of experience. In larger cities with higher cost of living, the salary range may be higher. Additionally, individuals with more years of experience or proven success in this role may command a higher salary. Benefits and bonuses may also factor into the overall compensation for this
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Federal Home Loan Mortgage Corp. provides liquidity, stability and affordability to the U.S. housing market primarily by providing credit guarantee for residential mortgages originated by mortgage lenders and investing in mortgage loans and mortgage-related securities.
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