Four Seasons Hotels and Resorts

Sommelier

Four Seasons Hotels and Resorts
Toronto, ON, Canada
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to the world of luxury hospitality at Four Seasons Hotels and Resorts. We are seeking a passionate and knowledgeable Sommelier to join our team and elevate our guests' dining experiences. As the Sommelier, you will curate an exceptional wine selection and provide personalized recommendations to our guests while upholding the highest standards of service. We are looking for a candidate with a deep understanding of wine, impeccable taste, and a keen eye for detail. If you are a wine enthusiast with a strong desire to deliver unparalleled service, we invite you to apply for this role.

  1. Select and maintain a diverse and high-quality wine selection for the hotel's restaurants and bars.
  2. Continuously educate oneself on different types of wines and stay up-to-date on industry trends and developments.
  3. Collaborate with the culinary team to create wine pairings that enhance the flavors of the menu items.
  4. Greet and interact with guests in a friendly and professional manner, providing personalized recommendations based on their preferences.
  5. Maintain a clean and organized wine cellar, ensuring proper storage and labeling of all bottles.
  6. Conduct wine tastings and classes for guests and staff to promote and educate about the hotel's wine program.
  7. Train and supervise junior sommeliers and other staff members on wine knowledge and service standards.
  8. Assist with inventory management, ordering, and budgeting for the wine program.
  9. Ensure all wine service is in line with company standards and policies.
  10. Handle guest inquiries, complaints, and special requests related to wine in a timely and satisfactory manner.
  11. Follow responsible alcohol service guidelines and adhere to all health and safety regulations.
  12. Represent the hotel at wine events and maintain relationships with local wine vendors.
  13. Maintain accurate records and reports related to wine sales, inventory, and expenses.
  14. Continuously strive to exceed guest expectations and deliver exceptional service to enhance their overall dining experience.
  15. Adhere to company values, policies, and procedures at all times.
Where is this job?
This job is located at Toronto, ON, Canada
Job Qualifications

  • Extensive Knowledge Of Wine: A Sommelier At Four Seasons Hotels And Resorts Must Possess A Deep Understanding Of Wine Regions, Varietals, Production Methods, And Food Pairings. This Includes Knowledge Of Both Domestic And International Wines.

  • Certification Or Relevant Education: Most Reputable Hotels And Resorts, Including Four Seasons, Require Their Sommeliers To Have A Sommelier Certification From A Recognized Institution Such As The Court Of Master Sommeliers Or The International Sommelier Guild. A Degree In Oenology Or Hospitality Management With A Focus On Wine Is Also Highly Valued.

  • Experience In High-End Dining Establishments: Four Seasons Hotels And Resorts Are Known For Their Luxurious And Upscale Dining Experiences. Therefore, A Sommelier Must Have Previous Experience Working In Fine Dining Restaurants Or High-End Hotels, Where They Have Honed Their Skills In Wine Service, Menu Development, And Guest Interactions.

  • Excellent Communication And Customer Service Skills: As An Ambassador Of The Hotel's Wine Program, A Sommelier Must Be Able To Effectively Communicate With Guests And Staff About Wine Options And Recommendations. They Must Also Have Exceptional Customer Service Skills To Ensure A Positive And Memorable Dining Experience For Guests.

  • Strong Leadership And Team Management Abilities: In Addition To Being A Wine Expert, A Sommelier At Four Seasons Hotels And Resorts Is Also Responsible For Managing A Team Of Servers And Assistants. Therefore, They Must Possess Strong Leadership Skills, Including The Ability To Train And Mentor Staff, Manage Inventory And Budgets, And Handle Any Customer Complaints Or Issues Related To The Wine Program.

Required Skills

  • Communication Skills

  • Inventory Management

  • Time Management

  • customer service

  • Salesmanship

  • Multitasking ability

  • Wine Knowledge

  • Pairing Expertise

  • Tasting Proficiency

  • Menu Recommendations

  • Service Etiquette

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Sommelier in Toronto, ON, Canada is between $45,000 to $70,000 per year. This can vary depending on factors such as experience, location, and employer. Some Sommeliers may also earn additional income through tips and commissions.

Additional Information
Four Seasons Hotels and Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 14th, 2024
Apply BeforeMay 22nd, 2025
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About Four Seasons Hotels and Resorts

Four Seasons Hotels Limited, trading as Four Seasons Hotels and Resorts, is a Canadian international luxury hospitality company headquartered in Toronto, Ontario, Canada. Four Seasons operates more than 100 hotels worldwide.

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