Room Service Manager

Welcome to Four Seasons Hotels and Resorts, where luxurious accommodations and exceptional service are our top priorities. We are currently seeking a passionate and experienced Room Service Manager to join our team and ensure that our guests receive the highest level of in-room dining experience. As the Room Service Manager, you will oversee the daily operations of our room service department and lead a team of dedicated professionals. If you have a strong background in hospitality, excellent communication skills, and a proven track record of delivering exceptional service, we want to hear from you!

1. Manage and oversee the daily operations of the room service department, ensuring efficient and timely delivery of food and beverage orders to guests.
2. Create and maintain a welcoming and professional atmosphere for guests, ensuring their comfort and satisfaction.
3. Develop and implement strategies to enhance the in-room dining experience for guests, including menu updates and special promotions.
4. Train, supervise, and motivate a team of room service staff to provide exceptional customer service and uphold the reputation of the hotel.
5. Monitor and maintain inventory levels of food, beverages, and supplies, and place orders as needed to ensure efficient operation of the department.
6. Maintain a high level of cleanliness and organization in the room service area, adhering to health and safety standards.
7. Collaborate with other departments, such as kitchen and front desk, to ensure smooth and seamless service for guests.
8. Handle guest complaints and resolve any issues in a timely and professional manner.
9. Keep updated records of room service orders, payments, and guest preferences to provide personalized service.
10. Continuously evaluate and improve the room service department's performance and make recommendations for operational and service enhancements.
11. Stay informed about industry trends and competition to ensure the hotel's room service offerings are competitive and up-to-date.
12. Adhere to Four Seasons Hotels and Resorts' standards and policies, including guest privacy and confidentiality.
13. Communicate effectively with other hotel departments to ensure seamless coordination and excellent service delivery.
14. Be a brand ambassador and uphold the reputation of Four Seasons Hotels and Resorts by providing exceptional service to guests at all times.

According to JobzMall, the average salary range for a Room Service Manager in Toronto, ON, Canada is between $50,000 and $70,000 per year. This may vary depending on the size and type of hotel, as well as the individual's experience and qualifications. Some higher-end hotels may offer salaries on the higher end of the range, while smaller or budget hotels may offer salaries on the lower end of the range.

Four Seasons Hotels Limited, trading as Four Seasons Hotels and Resorts, is a Canadian international luxury hospitality company headquartered in Toronto, Ontario, Canada. Four Seasons operates more than 100 hotels worldwide.