Guest Service Attendant

Welcome to Four Seasons Hotels and Resorts, where we pride ourselves on providing unparalleled luxury and exceptional service to our guests. As a Guest Service Attendant, you will be an integral part of our team, ensuring that every guest has a memorable and seamless experience from the moment they arrive until the moment they depart. We are seeking a dedicated and passionate individual with a strong attention to detail and a genuine desire to exceed expectations in all aspects of guest service. Join us in creating unforgettable moments for our guests and be a part of the Four Seasons family.

1. Greet and welcome guests with a friendly and professional demeanor upon arrival at the hotel.
2. Provide exceptional customer service by anticipating and fulfilling guests' needs and requests.
3. Handle guest inquiries and complaints in a timely and satisfactory manner.
4. Maintain a thorough knowledge of hotel services, facilities, and local attractions to assist guests with their inquiries.
5. Assist with check-in and check-out processes, including handling payments and issuing room keys.
6. Ensure the lobby and public areas are clean, organized, and well-maintained at all times.
7. Coordinate with other hotel departments to ensure smooth and seamless guest experiences.
8. Act as a liaison between guests and other hotel staff, including concierge, housekeeping, and maintenance teams.
9. Maintain accurate records of guest interactions and requests, and report any issues or concerns to management.
10. Proactively anticipate guest needs and offer personalized recommendations and assistance.
11. Uphold the Four Seasons brand standards and provide guests with a luxurious and memorable experience.
12. Adhere to all hotel safety, security, and hygiene standards at all times.
13. Attend training and development sessions to continuously improve guest service skills.
14. Collaborate with the team to create and implement new ideas and initiatives to enhance the guest experience.
15. Build and maintain strong relationships with guests to encourage return visits and positive reviews.
16. Handle any special requests or arrangements for guests, such as restaurant reservations, transportation, or event planning.
17. Assist with luggage handling and storage for guests as needed.
18. Perform any other duties as assigned by management to ensure the smooth operation of the hotel.

According to JobzMall, the average salary range for a Guest Service Attendant in New York, NY, USA is between $14 and $22 per hour. This may vary depending on the specific job duties, experience, and company. Some guest service attendants may also receive tips, bonuses, or other incentives on top of their hourly pay.

Four Seasons Hotels Limited, trading as Four Seasons Hotels and Resorts, is a Canadian international luxury hospitality company headquartered in Toronto, Ontario, Canada. Four Seasons operates more than 100 hotels worldwide.