Four Seasons Hotels and Resorts

Guest Service Attendant

Four Seasons Hotels and Resorts

Honolulu, HI, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a people-person with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you! Four Seasons Hotels and Resorts is seeking a highly motivated and enthusiastic individual to join our team as a Guest Service Attendant. In this role, you will have the opportunity to interact with guests from all over the world, ensuring that their stay with us is nothing short of extraordinary. We are looking for someone who is dedicated, detail-oriented, and committed to delivering the highest level of hospitality. If this sounds like you, we would love to hear from you!

  1. Interact with guests from all over the world and provide exceptional customer service.
  2. Ensure that guests have an extraordinary stay at Four Seasons Hotels and Resorts.
  3. Demonstrate a strong passion for hospitality and a dedication to delivering the highest level of service.
  4. Thrive in a fast-paced and dynamic environment.
  5. Maintain a positive and friendly attitude at all times.
  6. Act as a brand ambassador for Four Seasons Hotels and Resorts.
  7. Attend to guests' needs and requests promptly and efficiently.
  8. Anticipate and proactively address any potential issues or concerns.
  9. Maintain a professional appearance and demeanor at all times.
  10. Collaborate with other team members to ensure a seamless guest experience.
  11. Handle cash and credit transactions accurately and in accordance with company policies.
  12. Maintain cleanliness and organization of lobby and common areas.
  13. Continuously seek opportunities to exceed guest expectations.
  14. Act as a liaison between guests and other hotel departments.
  15. Attend training and development programs to enhance knowledge and skills.
  16. Follow all safety and security procedures to ensure the well-being of guests and team members.
  17. Adhere to company policies and procedures at all times.
  18. Handle guest complaints and resolve issues in a timely and satisfactory manner.
  19. Assist with other duties as assigned by management.
Where is this job?
This job is located at Honolulu, HI, USA
Job Qualifications
  • Previous Customer Service Experience In A Hospitality Setting, Preferably In A Luxury Hotel Or Resort.

  • Strong Communication And Interpersonal Skills, With The Ability To Interact Professionally With Guests From Diverse Backgrounds.

  • Attention To Detail And The Ability To Anticipate And Fulfill Guest Needs.

  • Flexibility To Work Varying Shifts, Including Nights, Weekends, And Holidays.

  • Knowledge Of Hotel Operations, Including Reservations Systems, Check-In/Check-Out Procedures, And Property Amenities.

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • Interpersonal skills

  • Attention to detail

  • Organizational Skills

  • Conflict Resolution

  • customer service

  • Teamwork

  • Problem-Solving

  • Adaptability

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Guest Service Attendant in Honolulu, HI, USA is between $27,000 and $33,000 per year. However, this can vary depending on factors such as experience, specific job duties, and the employer. Some employers may offer additional benefits and bonuses as well.

Additional Information
Four Seasons Hotels and Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 14th, 2024
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
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About Four Seasons Hotels and Resorts

Four Seasons Hotels Limited, trading as Four Seasons Hotels and Resorts, is a Canadian international luxury hospitality company headquartered in Toronto, Ontario, Canada. Four Seasons operates more than 100 hotels worldwide.

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