Concierge
Welcome to the Four Seasons Hotels and Resorts, where we strive to deliver exceptional service and create unforgettable experiences for our guests. As a Concierge, you will play a vital role in ensuring our guests' needs are met with the utmost care and attention. We are seeking an enthusiastic and personable individual who is passionate about hospitality and dedicated to providing top-notch service. If you possess excellent communication, organizational, and problem-solving skills, and have a strong knowledge of local attractions and resources, we would love to have you join our team.
- Greet guests with a warm and welcoming demeanor, creating a positive first impression.
- Provide exceptional customer service by anticipating and fulfilling guests' needs and requests.
- Serve as a knowledgeable resource for guests regarding local attractions, restaurants, transportation, and services.
- Make reservations and arrangements for guests, including dining, transportation, and event tickets.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Maintain a professional and organized concierge desk, ensuring all necessary supplies and information are readily available.
- Build relationships with local businesses and vendors to secure special rates and services for guests.
- Keep up-to-date with current events, concerts, and other happenings in the surrounding area to provide guests with relevant information.
- Coordinate with other hotel departments to ensure seamless service for guests.
- Assist with special requests and VIP services for guests.
- Maintain guest confidentiality and handle sensitive information with the utmost discretion.
- Provide support and training to new concierge team members.
- Continuously strive to improve the guest experience and exceed their expectations.
- Adhere to all hotel policies and procedures, including safety and security protocols.
Excellent Communication Skills: A Concierge At Four Seasons Hotels And Resorts Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Guests And Fulfill Their Requests.
Strong Customer Service Experience: Applicants For A Concierge Position Should Have A Minimum Of 2-3 Years Of Experience In A Customer Service Role, Preferably In A Luxury Hotel Or Hospitality Setting.
Knowledge Of Local Attractions And Amenities: A Successful Concierge Should Have A Thorough Understanding Of The Local Area And Be Able To Recommend And Book Reservations For Restaurants, Tours, And Other Activities For Guests.
Multitasking And Organizational Abilities: Working As A Concierge At Four Seasons Hotels And Resorts Requires The Ability To Handle Multiple Requests And Tasks At Once While Remaining Organized And Efficient.
Professional Appearance And Demeanor: As The First Point Of Contact For Guests, A Concierge Must Maintain A Polished And Professional Appearance And Have A Friendly And Welcoming Demeanor At All Times.
Communication
Time Management
Multitasking
Attention to detail
customer service
Hospitality
Teamwork
Organization
Problem-Solving
Flexibility
Resourcefulness
Cultural Sensitivity
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Concierge in New York, NY, USA is $30,000 to $50,000 per year. However, this can vary depending on the specific job duties, experience, and location. Some Concierges may also receive additional benefits, such as tips or commission for booking services or reservations.
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Four Seasons Hotels Limited, trading as Four Seasons Hotels and Resorts, is a Canadian international luxury hospitality company headquartered in Toronto, Ontario, Canada. Four Seasons operates more than 100 hotels worldwide.
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