Concierge

Welcome to Four Seasons Hotels and Resorts, where luxury and exceptional service are our top priorities. We are currently seeking a dynamic and personable Concierge to join our team. As a Concierge, you will be the face of our hotel, providing guests with a seamless and unforgettable experience. We are looking for individuals who are passionate about hospitality and possess exceptional communication and problem-solving skills. If you thrive in a fast-paced environment and have a keen eye for detail, we invite you to apply for this exciting opportunity.

1. Greet and welcome guests upon their arrival to the hotel, providing them with a warm and friendly introduction to their stay.
2. Serve as the main point of contact for guests, answering questions, providing recommendations, and addressing any concerns or requests they may have.
3. Utilize excellent communication skills to effectively communicate with guests, colleagues, and other departments within the hotel.
4. Develop and maintain a thorough knowledge of the hotel's amenities, services, and local attractions to provide guests with accurate and helpful information.
5. Anticipate guests' needs and proactively offer assistance, making their stay as comfortable and enjoyable as possible.
6. Coordinate and make reservations for dining, transportation, and other services for guests, ensuring their requests are fulfilled in a timely and efficient manner.
7. Handle guest complaints and resolve issues promptly, ensuring guest satisfaction and maintaining the hotel's reputation for exceptional service.
8. Maintain a professional and polished appearance at all times, representing the hotel and its brand in a positive and professional manner.
9. Collaborate with other departments to ensure a seamless and flawless guest experience, including housekeeping, front desk, and food and beverage.
10. Stay informed about local events and promotions to provide guests with recommendations and assist with planning their activities and itineraries.
11. Continuously strive to exceed guest expectations and enhance their overall experience at the hotel.
12. Uphold the hotel's standards of excellence and adhere to all policies and procedures to ensure a safe and welcoming environment for guests and colleagues.

According to JobzMall, the average salary range for a Concierge in Los Angeles, CA, USA is $25,000-$40,000 per year. However, this can vary depending on the specific company, industry, and level of experience. Some high-end hotels and luxury residences may offer higher salaries for experienced Concierges. Additionally, tips and bonuses may also be included in the overall compensation for this role.

Four Seasons Hotels Limited, trading as Four Seasons Hotels and Resorts, is a Canadian international luxury hospitality company headquartered in Toronto, Ontario, Canada. Four Seasons operates more than 100 hotels worldwide.