Customer Service Associate

Welcome to Forman Mills, where we pride ourselves on providing exceptional customer service to all of our valued customers. We are currently seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Associate. In this role, you will have the opportunity to interact with our customers daily, ensuring they have a positive experience and leave our store satisfied. If you have a passion for helping others, excellent communication skills, and a strong work ethic, we want you to join our team!

1. Greet and welcome customers as they enter the store in a friendly and professional manner.
2. Provide exceptional customer service by addressing and resolving any inquiries or concerns.
3. Assist customers in finding products and locating items within the store.
4. Maintain a clean and organized store environment to enhance the customer's shopping experience.
5. Process transactions accurately and efficiently using the store's point-of-sale system.
6. Handle customer returns and exchanges in accordance with company policies.
7. Communicate with customers via phone, email, and social media to address any questions or concerns.
8. Collaborate with other team members to ensure a seamless and positive customer experience.
9. Stay up-to-date on current promotions and sales to provide accurate information to customers.
10. Handle any customer complaints or issues with empathy and professionalism.
11. Uphold company policies and procedures, including those related to safety and security.
12. Work with a sense of urgency to meet customer needs and expectations.
13. Continuously strive to improve customer service skills through training and feedback.
14. Serve as a brand ambassador for Forman Mills, promoting our values and mission to customers.
15. Contribute to a positive and supportive work environment for all team members.

According to JobzMall, the average salary range for a Customer Service Associate in Trenton, NJ, USA is between $25,000 and $35,000 per year. However, this can vary depending on factors such as experience, education, company size, and industry. Some customer service associates may also receive additional benefits such as bonuses, commission, and health insurance.

Forman Mills, Inc. is a Pennsauken, New Jersey-based retail chain and department store with 44 stores. They also operate a store at the Iverson Mall in Hillcrest Heights, Maryland. The chain is known for their low-priced clothing such as shirts, pants, shorts, capri pants, and hats.