Customer Service Associate

Welcome to Forman Mills! We are a fast-paced and growing retail company seeking a highly motivated and friendly individual to join our team as a Customer Service Associate. As a key member of our customer service department, you will play a crucial role in ensuring that our customers have a positive shopping experience. We are looking for someone who is passionate about providing exceptional customer service and has excellent communication skills. If you are a team player who enjoys working in a dynamic environment, then this may be the perfect opportunity for you. Keep reading to learn more about the qualifications and responsibilities for this exciting position.

1. Greet and welcome customers as they enter the store, providing a friendly and inviting atmosphere.
2. Assist customers with finding products, answering questions, and providing recommendations.
3. Handle customer inquiries and complaints in a professional and timely manner.
4. Process sales transactions accurately and efficiently.
5. Maintain knowledge of current promotions, sales, and company policies.
6. Keep the store organized and tidy, ensuring a positive shopping experience for customers.
7. Collaborate with other team members to ensure smooth operations and excellent customer service.
8. Continuously develop knowledge of products and services offered to better assist customers.
9. Uphold company standards for customer service and professionalism at all times.
10. Handle cash and credit transactions, balancing registers and preparing deposits as needed.
11. Assist in training and mentoring new customer service associates.
12. Maintain a positive attitude and be a team player, willing to take on additional tasks as needed.
13. Adhere to all company policies and procedures, including safety and security protocols.
14. Communicate effectively with customers and team members, resolving any issues or concerns promptly.
15. Strive to meet and exceed sales goals and customer satisfaction targets set by the company.

According to JobzMall, the average salary range for a Customer Service Associate in Detroit, MI, USA is between $24,000 and $35,000 per year. This may vary depending on factors such as experience, company size, and benefits offered. Some companies may also offer commission or bonus opportunities for customer service associates.

Forman Mills, Inc. is a Pennsauken, New Jersey-based retail chain and department store with 44 stores. They also operate a store at the Iverson Mall in Hillcrest Heights, Maryland. The chain is known for their low-priced clothing such as shirts, pants, shorts, capri pants, and hats.