Customer Service Associate

Welcome to Forman Mills - a leading discount retailer with a mission to provide our customers with affordable fashion for the whole family. We are currently seeking a dedicated and enthusiastic Customer Service Associate to join our team and help us deliver exceptional customer service. As a Customer Service Associate at Forman Mills, you will have the opportunity to interact with our valued customers on a daily basis, providing them with a positive and memorable shopping experience. We are looking for individuals who are passionate about customer service, have excellent communication skills, and are able to thrive in a fast-paced environment. If this sounds like you, we would love to hear from you!

1. Greet and welcome customers as they enter the store.
2. Provide exceptional customer service by assisting customers with their inquiries, concerns, and purchases.
3. Maintain a positive and friendly attitude towards customers at all times.
4. Ensure all customers are treated with respect and their needs are prioritized.
5. Possess a thorough knowledge of the company's products and services in order to answer customer questions and make recommendations.
6. Process customer transactions accurately and efficiently.
7. Handle customer complaints and resolve issues in a timely and professional manner.
8. Maintain a clean and organized work environment to enhance the shopping experience for customers.
9. Work collaboratively with team members and other departments to provide a seamless customer service experience.
10. Continuously seek opportunities to improve and enhance the customer service experience.
11. Follow company policies and procedures to ensure a safe and secure working environment.
12. Keep up-to-date with product knowledge and promotions to effectively communicate with customers.
13. Assist in maintaining inventory levels by restocking shelves and participating in inventory counts.
14. Participate in training and development programs to enhance customer service skills.
15. Adhere to all cash handling and credit card processing procedures.
16. Maintain a professional appearance and attitude at all times.
17. Demonstrate a strong understanding of the company's mission and values and reflect them in all customer interactions.

According to JobzMall, the average salary range for a Customer Service Associate in Baltimore, MD, USA is between $28,000 and $36,000 per year. This can vary depending on factors such as experience, education, and the specific industry or company the individual is working for. Additionally, some customer service positions may also offer bonuses or commission opportunities, which can increase the overall salary range. It is important to note that salaries may also differ based on the cost of living in a particular city or region.

Forman Mills, Inc. is a Pennsauken, New Jersey-based retail chain and department store with 44 stores. They also operate a store at the Iverson Mall in Hillcrest Heights, Maryland. The chain is known for their low-priced clothing such as shirts, pants, shorts, capri pants, and hats.