Customer Service Associate

Are you looking for a dynamic and fast-paced work environment where customer satisfaction is the top priority? Look no further! At Forman Mills, we are seeking a dedicated and friendly Customer Service Associate to join our team. Our ideal candidate is a people-person with exceptional communication skills and a passion for providing top-notch service. If you thrive in a role where no two days are the same and enjoy helping customers with their needs, we want to hear from you!

1. Provide exceptional customer service to all Forman Mills customers.
2. Handle all customer inquiries, complaints, and concerns in a timely and professional manner.
3. Maintain a positive and friendly attitude towards all customers, creating a welcoming and inviting atmosphere.
4. Utilize excellent communication skills to effectively assist and interact with customers.
5. Demonstrate a strong knowledge of Forman Mills products, services, and promotions to better assist customers.
6. Process transactions accurately and efficiently, including cash handling and credit card transactions.
7. Keep up-to-date on all company policies, procedures, and promotions to ensure accurate and consistent service to customers.
8. Collaborate with team members to ensure a seamless and efficient customer experience.
9. Maintain a clean and organized work environment to uphold company standards.
10. Continuously seek to improve customer satisfaction by addressing any issues or concerns promptly and proactively.
11. Actively participate in company training and development opportunities to enhance customer service skills.
12. Assist with inventory management and restocking shelves as needed.
13. Maintain a professional appearance and demeanor at all times.
14. Follow all safety and security procedures to protect both customers and company assets.
15. Perform other duties as assigned by management to contribute to the overall success of the team and store.

According to JobzMall, the average salary range for a Customer Service Associate in Cleveland, OH, USA is between $25,000 and $40,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry the associate is working in. Some customer service associates may also receive additional bonuses or incentives based on their performance.

Forman Mills, Inc. is a Pennsauken, New Jersey-based retail chain and department store with 44 stores. They also operate a store at the Iverson Mall in Hillcrest Heights, Maryland. The chain is known for their low-priced clothing such as shirts, pants, shorts, capri pants, and hats.