Global Ford Guest Experience Program Analyst
Welcome to Ford Motor, where we are dedicated to creating exceptional guest experiences. As a Global Ford Guest Experience Program Analyst, you will play a crucial role in ensuring our guests receive the best service possible. We are seeking a highly motivated individual with a passion for guest satisfaction and a strong analytical mindset. If you have a love for all things Ford and a desire to make a positive impact on our guests, we want to hear from you. Join our team and help us continue to elevate the Ford guest experience worldwide.
- Analyze and interpret guest feedback and data from various sources to identify areas for improvement in the overall guest experience at Ford Motor.
- Develop and implement strategies and programs to enhance the guest experience, including but not limited to training, processes, and technology.
- Collaborate with cross-functional teams to ensure alignment and consistency in guest experience initiatives across all departments and regions.
- Conduct research and stay updated on industry trends and best practices to continuously improve the Ford guest experience.
- Monitor and track key performance indicators related to guest satisfaction and use data to make data-driven recommendations for improvement.
- Create and deliver presentations and reports to senior leadership to communicate the impact of guest experience initiatives and make recommendations for future strategies.
- Work closely with suppliers and vendors to source and implement new tools and technologies to enhance the guest experience.
- Train and educate Ford employees on guest experience principles and best practices.
- Act as a brand ambassador for Ford Motor, demonstrating a strong passion for the company and its products.
- Foster a positive and collaborative work environment, encouraging team members to share ideas and work together to achieve common goals.
Bachelor's Degree In Business Administration, Marketing, Or Related Field.
Minimum Of 3-5 Years Of Experience In Customer Experience Analysis And Program Management.
Experience Working With Cross-Functional Teams In A Global Environment.
Proficient In Data Analysis And Reporting, With Advanced Skills In Microsoft Excel And Data Visualization Tools.
Strong Communication And Interpersonal Skills, With The Ability To Build Relationships And Influence Stakeholders At All Levels Of The Organization.
Communication Skills
Project Planning
Data Analysis
Program Management
Market Research
Time Management
Attention to detail
customer service
Teamwork
Strategic Thinking
Problem-Solving
Relationship
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Global Ford Guest Experience Program Analyst in Dearborn, MI, USA is $55,000-$80,000 per year. However, this can vary depending on factors such as experience, education, and specific job responsibilities.
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Ford is a leading top 10 automobile companies in the world and was established in 1903 by Henry Ford at Dearborn, Michigan, United States. Ford makes many popular car models such as Fiesta, Endeavour, Eco sport, Expedition, Escape, Mustang, Taurus, Focus, and Fusion. This top automobile company in 2018 has an annual production capacity of around 6.7 million cars and employs more than 200,000 personnel. Ford had an estimated annual revenue of almost $150 billion with a net income of around $8 billion in 2017 and owns more than 90 automobile manufacturing plants across the world.
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