Automotive Service Technical Support Analyst

Hello there! We are currently seeking a highly skilled and motivated Automotive Service Technical Support Analyst to join our team at Ford Motor. As an Automotive Service Technical Support Analyst, you will play a crucial role in providing technical support to our valued customers and dealerships. In this role, you will have the opportunity to utilize your extensive knowledge and experience in the automotive industry to troubleshoot and resolve technical issues. If you have a passion for automobiles and possess strong analytical and problem-solving skills, then we want you on our team!

1. Provide technical support to customers and dealerships regarding automotive service issues.
2. Utilize extensive knowledge and experience in the automotive industry to troubleshoot and resolve technical problems.
3. Collaborate with customers and dealerships to identify and understand technical issues.
4. Conduct thorough and accurate analysis of technical issues to determine root cause.
5. Develop and implement solutions to resolve technical issues in a timely and efficient manner.
6. Communicate with customers and dealerships to provide updates and ensure timely resolution of technical issues.
7. Document all technical support activities and maintain accurate records.
8. Stay up-to-date with industry trends and advancements in automotive technology.
9. Train and educate customers and dealerships on new products and technologies.
10. Participate in cross-functional teams to improve processes and enhance customer satisfaction.
11. Represent the company in a professional and knowledgeable manner at all times.
12. Continuously strive to improve customer service and technical support processes.
13. Assist in the development and improvement of training materials and resources.
14. Maintain a high level of customer satisfaction and handle customer escalations with professionalism and efficiency.
15. Proactively identify potential technical issues and work to prevent them from occurring.
16. Collaborate with other team members to share knowledge and best practices.
17. Adhere to all company policies and procedures.
18. Participate in ongoing training and development to enhance technical skills and knowledge.
19. Maintain confidentiality of sensitive information.
20. Perform other duties and responsibilities as assigned.

According to JobzMall, the average salary range for a Automotive Service Technical Support Analyst in Dearborn, MI, USA is $46,000 - $64,000 per year. This range may vary depending on factors such as experience, education, and specific job duties.

Additionally, factors such as company size, industry, and location can also impact the salary range for this position. It is important to research and negotiate salary based on these factors when considering a job offer as an Automotive Service Technical Support Analyst in Dearborn, MI.

Ford is a leading top 10 automobile companies in the world and was established in 1903 by Henry Ford at Dearborn, Michigan, United States. Ford makes many popular car models such as Fiesta, Endeavour, Eco sport, Expedition, Escape, Mustang, Taurus, Focus, and Fusion. This top automobile company in 2018 has an annual production capacity of around 6.7 million cars and employs more than 200,000 personnel. Ford had an estimated annual revenue of almost $150 billion with a net income of around $8 billion in 2017 and owns more than 90 automobile manufacturing plants across the world.