IT Support Analyst

Forbes seeks an IT Support Analyst to support our internal customer service IT requests and maintain its service desk database. Evaluate and prioritize incoming service requests from users experiencing problems with hardware, software, networking, telecommunications and other computer-related technologies for both technical and non-technical clients. Maintain the overall desktop environment, including hardware installation and troubleshooting, software installation, configuration and support. Facilitate hardware, software, and system set up for new employees /users. Maintain detailed trouble tickets, escalating issues accordingly and keeping the constant channel of communication open with customers during an escalation. Investigate/research alternative solution across both hardware and software, make recommendations, and prepare implementation plans for computer hardware/software.

According to JobzMall, the average salary range for a IT Support Analyst in 499 Washington Blvd, Jersey City, NJ 07310, USA is between $45,000 and $75,000. The salary range may vary depending on experience, qualifications, and the company offering the position.

Forbes Media is a global media, branding and technology company, with a focus on news and information about business, investing, technology, entrepreneurship, leadership and affluent lifestyles. The Forbes brand today reaches more than 94 million people worldwide with its business message each month through its magazines and 37 licensed local editions around the globe, Forbes.com, TV, conferences, research, social and mobile platforms.