At Food Lion, we believe that providing exceptional customer service is the key to success in the retail industry. That's why we are searching for a dynamic and passionate individual to join our team as a Manager of Customer Service. As the Manager of Customer Service, you will play a crucial role in ensuring that our customers have a positive and satisfying shopping experience. We are looking for someone who is dedicated, organized, and has a strong background in customer service. If you are a natural leader with a passion for providing top-notch service, then we want you on our team!
- Develop and implement strategies to improve customer service experience and satisfaction.
- Train and supervise customer service team members to ensure they provide excellent service to customers.
- Create and maintain customer service standards and procedures for the store.
- Handle and resolve complex customer complaints and issues in a timely and professional manner.
- Monitor customer service metrics and make necessary adjustments to improve performance.
- Conduct regular performance evaluations for customer service team members and provide feedback for improvement.
- Collaborate with other departments to ensure a seamless and positive customer experience.
- Stay updated on industry trends and customer service best practices to continuously improve the store's customer service.
- Develop and maintain relationships with customers to ensure their loyalty and satisfaction.
- Create and maintain a positive and welcoming atmosphere for customers in the store.
- Oversee the scheduling and staffing of the customer service team to ensure adequate coverage at all times.
- Handle any escalated customer service issues and proactively communicate with customers to resolve them.
- Collaborate with management to develop and implement customer service training programs for new and existing employees.
- Monitor and manage customer feedback and reviews, taking necessary actions to improve customer satisfaction.
- Ensure compliance with all company policies and procedures related to customer service.
Minimum Of 3-5 Years Of Experience In A Customer Service Management Role, Preferably In The Retail Or Grocery Industry.
Strong Leadership Skills And Experience Managing A Team, Including Hiring, Training, And Performance Management.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Resolve Customer Issues And Maintain Positive Relationships With Customers And Team Members.
In-Depth Knowledge Of Customer Service Best Practices And Strategies, With A Track Record Of Implementing And Improving Processes To Enhance The Customer Experience.
Demonstrated Ability To Analyze Data And Use Insights To Make Data-Driven Decisions, Such As Forecasting Customer Needs And Optimizing Staffing Levels To Meet Demand.
Data Analysis
Communication
Time Management
Budget management
Leadership
Conflict Resolution
Sales management
Teamwork
Training and Development
customer satisfaction
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager - Customer Service in Atlanta, GA, USA is between $45,000 and $75,000 per year. The actual salary may vary depending on the industry, company size, experience, and other factors. Some companies may also offer additional benefits and bonuses.
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Food Lion is an American grocery store chain headquartered in Salisbury, North Carolina, that operates over 1000 supermarkets in 10 states of the Mid-Atlantic and Southeastern United States, employing over 63,000 people. It was founded in 1957 as Food Town, a single grocery store in Salisbury.
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