Welcome to Food Lion - a company dedicated to providing high-quality, affordable food to our customers. We are currently seeking a Manager of Customer Service to join our team and help us deliver exceptional service to our valued shoppers. If you are a passionate leader with a strong focus on customer satisfaction, we want to hear from you! In this role, you will be responsible for overseeing the daily operations of our customer service department and ensuring that our customers receive the best experience possible. The ideal candidate will have a proven track record of managing a team, excellent communication skills, and a commitment to upholding our company values. Join us in our mission to make a positive impact on the communities we serve.
- Oversee the daily operations of the customer service department, ensuring that all tasks and responsibilities are completed efficiently and effectively.
- Manage and lead a team of customer service representatives, providing guidance, training, and support as needed.
- Monitor customer service performance metrics and provide regular reports to upper management.
- Create and implement customer service policies and procedures to ensure a consistent and high-quality experience for all shoppers.
- Resolve escalated customer complaints and issues in a timely and satisfactory manner.
- Foster a positive and welcoming environment for both customers and employees, promoting a culture of exceptional customer service.
- Develop and maintain strong relationships with customers, seeking out feedback and utilizing it to improve service.
- Collaborate with other departments to improve overall customer experience, including store operations, marketing, and merchandising.
- Stay updated on industry trends and best practices in customer service, implementing new strategies as needed to enhance customer satisfaction.
- Uphold company values of integrity, respect, and commitment to community in all interactions with customers and employees.
Strong Leadership Skills: A Manager - Customer Service At Food Lion Should Have Proven Experience In Effectively Leading And Managing A Team. This Includes Setting Clear Expectations, Providing Feedback, And Motivating Team Members To Achieve Goals.
Excellent Communication Skills: The Ability To Communicate Clearly And Effectively With Both Customers And Team Members Is Essential For A Manager - Customer Service At Food Lion. This Includes Active Listening, Conflict Resolution, And The Ability To Handle Difficult Situations With Professionalism.
Customer Service Experience: A Manager - Customer Service Should Have A Strong Background In Customer Service, Whether It Be In A Retail Or Hospitality Setting. This Includes A Deep Understanding Of Customer Needs And The Ability To Deliver Exceptional Service.
Knowledge Of Food Lion Policies And Procedures: It Is Important For A Manager - Customer Service To Have A Thorough Understanding Of Food Lion's Policies And Procedures, Including Store Operations, Inventory Management, And Safety Protocols. This Ensures Efficient And Consistent Service Delivery To Customers.
Ability To Analyze Data And Make Informed Decisions: As A Manager - Customer Service, It Is Crucial To Be Able To Analyze Data And Make Strategic Decisions Based On It. This Includes Tracking Customer Satisfaction Metrics, Identifying Areas For Improvement, And Implementing Solutions To Enhance The Overall Customer Experience.
Performance Management
Communication
Time Management
Product knowledge
Multitasking
Conflict Resolution
Customer Relations
Team Leadership
Problem-Solving
Adaptability
Sales Techniques
Training And
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager - Customer Service in Raleigh, NC, USA is $50,000 to $80,000 per year. However, the exact salary may vary depending on the specific company, industry, experience, and other factors. Some companies may offer a higher salary or even bonuses and other benefits for this role.
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Food Lion is an American grocery store chain headquartered in Salisbury, North Carolina, that operates over 1000 supermarkets in 10 states of the Mid-Atlantic and Southeastern United States, employing over 63,000 people. It was founded in 1957 as Food Town, a single grocery store in Salisbury.
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