Manager, Customer Service
Are you a dynamic leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and have a strong track record of driving customer satisfaction? If so, we have an exciting opportunity for you to join our team as a Manager of Customer Service at Food Lion. As the face of our company, you will play a crucial role in ensuring that our customers have a positive and memorable experience every time they shop with us. We are seeking a highly motivated and experienced individual who is dedicated to delivering top-notch service and has a strong understanding of retail operations. If this sounds like you, we encourage you to apply and become a part of our growing team.
- Lead and manage a team of customer service associates to ensure the highest level of service is provided to all customers
- Set and maintain high standards for customer service, and ensure that these standards are consistently met by all team members
- Train, coach, and develop team members to enhance their customer service skills and improve overall performance
- Monitor and analyze customer feedback and satisfaction levels to identify areas for improvement and implement necessary changes
- Collaborate with other departments, such as merchandising and operations, to ensure a seamless and positive customer experience
- Handle and resolve escalated customer complaints or issues in a timely and effective manner
- Develop and implement customer service policies and procedures to ensure consistency and efficiency across all store locations
- Conduct regular performance evaluations for team members and provide ongoing feedback and support for their professional growth
- Stay up-to-date on industry trends and customer service best practices to continuously improve the customer experience
- Maintain a positive and professional attitude at all times, serving as a role model for the team and promoting a positive work culture.
Strong Leadership Skills: A Successful Manager, Customer Service At Food Lion Must Possess Strong Leadership Skills To Effectively Lead And Motivate A Team Of Customer Service Associates. This Includes The Ability To Delegate Tasks, Provide Clear Direction And Guidance, And Handle Conflicts In A Professional Manner.
Excellent Communication Skills: Excellent Communication Skills Are Essential For A Manager, Customer Service To Effectively Interact With Customers, Team Members, And Other Departments Within The Organization. This Includes Both Verbal And Written Communication Skills, As Well As The Ability To Actively Listen And Address Customer Concerns.
Customer Service Experience: A Manager, Customer Service Should Have Prior Experience In A Customer Service Role, Preferably In A Retail Or Grocery Store Environment. This Experience Will Allow Them To Understand The Needs And Expectations Of Customers And Guide Their Team In Providing Exceptional Customer Service.
Knowledge Of Food Lion Policies And Procedures: As A Manager, Customer Service At Food Lion, It Is Important To Have A Thorough Understanding Of The Company's Policies And Procedures. This Includes Knowledge Of Product Offerings, Pricing, Promotions, And Return/Exchange Policies. This Will Enable The Manager To Effectively Assist And Educate Customers And Ensure Compliance With Company Guidelines.
Problem-Solving Skills: In A Fast-Paced Retail Environment, Unexpected Issues And Challenges Can Arise At Any Time. A Manager, Customer Service Must Possess Strong Problem-Solving Skills To Effectively Handle These Situations And Maintain A High Level Of Customer Satisfaction. This Includes The Ability To Think Quickly On Their Feet, Stay Calm Under Pressure, And Find Creative Solutions To Resolve Customer Issues.
Performance Management
Communication
Time Management
Product knowledge
Conflict Resolution
Team Leadership
Training and Development
customer satisfaction
Problem-Solving
Customer retention
Sales Strategy
Multit
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Customer Service in Salisbury, NC, USA is $35,000 - $55,000 per year. This may vary depending on the specific company, experience level, and location of the job. Higher paying positions may also include additional benefits and bonuses.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Food Lion is an American grocery store chain headquartered in Salisbury, North Carolina, that operates over 1000 supermarkets in 10 states of the Mid-Atlantic and Southeastern United States, employing over 63,000 people. It was founded in 1957 as Food Town, a single grocery store in Salisbury.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started