Food Lion

Manager - Customer Service

Food Lion
Greenville, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Food Lion, a leading grocery store chain dedicated to providing exceptional customer service and high-quality products to our valued customers. We are currently seeking a motivated and experienced Manager of Customer Service to join our team. As the Manager of Customer Service, you will play a crucial role in ensuring that our customers have a positive and satisfying shopping experience. We are looking for someone with strong leadership skills, a passion for customer service, and a drive to continuously improve our processes. If you are a people-oriented individual with a background in customer service, we would love to hear from you.

  1. Oversee and manage the daily operations of the customer service department.
  2. Develop and implement strategies to improve overall customer satisfaction and retention.
  3. Train, mentor, and supervise customer service staff to ensure they provide excellent service to customers.
  4. Create and enforce policies and procedures to maintain a high level of customer service.
  5. Monitor customer feedback and address any issues or concerns in a timely and professional manner.
  6. Collaborate with other departments to improve the overall customer experience and resolve any issues that may arise.
  7. Analyze and report on customer service metrics to identify areas for improvement.
  8. Stay up-to-date on industry trends and best practices in customer service to continuously enhance the customer experience.
  9. Foster a positive and collaborative work environment within the customer service team.
  10. Handle escalated customer inquiries and complaints, ensuring they are resolved to the customer's satisfaction.
  11. Develop and maintain relationships with customers to promote loyalty and retention.
  12. Work closely with the store manager to ensure all customer service goals and objectives are met.
  13. Ensure all customer service processes and procedures comply with company policies and standards.
  14. Conduct regular performance evaluations and provide feedback and coaching to customer service staff.
  15. Continuously seek ways to improve and streamline customer service processes and procedures.
Where is this job?
This job is located at Greenville, NC, USA
Job Qualifications

  • Proven Experience In A Customer Service Role: A Successful Manager - Customer Service At Food Lion Should Have Prior Experience In A Customer-Facing Position, Preferably In The Retail Or Grocery Industry. This Shows The Ability To Effectively Handle Customer Inquiries And Resolve Issues.

  • Strong Leadership Skills: As A Manager - Customer Service, The Individual Will Be Responsible For Leading A Team Of Customer Service Representatives. Therefore, Strong Leadership Skills Are Essential To Effectively Manage And Motivate The Team Towards Achieving Goals And Providing Excellent Customer Service.

  • Excellent Communication Skills: Effective Communication Is Crucial In A Customer Service Role. The Manager - Customer Service Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers, Team Members, And Other Departments Within The Company.

  • Problem-Solving And Decision-Making Abilities: The Manager - Customer Service Will Encounter Various Customer-Related Issues And Complaints On A Daily Basis. The Ability To Think Critically And Make Quick And Effective Decisions To Resolve These Issues Is A Vital Qualification For This Role.

  • Knowledge Of Customer Service Best Practices: A Good Manager - Customer Service Should Be Well-Versed In Customer Service Best Practices, Including Handling Difficult Customers, Managing Customer Feedback, And Implementing Strategies To Improve Customer Satisfaction. This Knowledge Will Help Them Effectively Train And Guide Their Team Towards Providing Exceptional Customer Service.

Required Skills

  • Financial Analysis

  • Communication

  • Time Management

  • Team Management

  • Problem Solving

  • Leadership

  • Conflict Resolution

  • Inventory Control

  • Customer Relations

  • customer satisfaction

  • Marketing skills

  • Sales Strategy

Soft Skills

  • Communication

  • Interpersonal

  • Leadership

  • Time management

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Manager - Customer Service in Greenville, NC, USA is $39,000 - $65,000 per year. However, this can vary depending on factors such as the specific industry, company size, and level of experience. Additionally, factors such as bonuses, commissions, and benefits can also impact the overall salary range.

Additional Information
Food Lion is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 20th, 2023
Apply BeforeApril 11th, 2026
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About Food Lion

Food Lion is an American grocery store chain headquartered in Salisbury, North Carolina, that operates over 1000 supermarkets in 10 states of the Mid-Atlantic and Southeastern United States, employing over 63,000 people. It was founded in 1957 as Food Town, a single grocery store in Salisbury.

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