Manager - Customer Service

Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and have a knack for problem-solving? If so, then Food Lion has the perfect opportunity for you! We are seeking a highly motivated and experienced Manager of Customer Service to join our team. In this role, you will oversee a team of dedicated customer service associates, ensuring that our customers receive the best possible shopping experience. If you have a strong background in customer service and a desire to make a positive impact, we would love to hear from you.

1. Lead and manage a team of customer service associates to ensure excellent customer service is provided at all times.
2. Develop and implement strategies to improve customer service processes and procedures.
3. Train and mentor customer service associates to ensure they have the skills and knowledge to provide exceptional service.
4. Monitor customer service metrics and identify areas for improvement.
5. Handle and resolve customer complaints and issues in a timely and professional manner.
6. Ensure that all customer service policies and procedures are followed by the team.
7. Work closely with other departments to ensure a seamless customer experience.
8. Conduct regular performance evaluations and provide feedback to associates.
9. Motivate and encourage team members to meet and exceed customer service goals.
10. Stay updated on industry trends and best practices to continuously improve customer service.
11. Collaborate with upper management to develop and implement customer service initiatives.
12. Maintain a positive and professional demeanor at all times to represent the company's brand.
13. Handle escalated customer service situations and make decisions in the best interest of the company and the customer.
14. Create and maintain a positive and inclusive work environment for the team.
15. Continuously seek feedback from customers and implement changes to improve their experience.

According to JobzMall, the average salary range for a Manager - Customer Service in Baltimore, MD, USA is $45,000 - $65,000 per year. This can vary depending on the specific industry, company size, and level of experience of the individual. Some higher paying industries for customer service managers in Baltimore include finance, healthcare, and technology.

Food Lion is an American grocery store chain headquartered in Salisbury, North Carolina, that operates over 1000 supermarkets in 10 states of the Mid-Atlantic and Southeastern United States, employing over 63,000 people. It was founded in 1957 as Food Town, a single grocery store in Salisbury.