Are you a natural leader with a passion for providing exceptional customer service? Food Lion is seeking a dedicated and experienced Customer Service Leader to join our team. As the face of our store, you will ensure that every customer's experience is top-notch, while also leading and motivating our customer service team. If you have excellent communication skills, a positive attitude, and a strong ability to problem-solve, we want to hear from you! Join us in creating a welcoming and positive atmosphere for our customers at Food Lion.
- Lead and motivate the customer service team to provide exceptional service to all customers.
- Ensure that each customer's experience is top-notch and meets or exceeds their expectations.
- Serve as the face of the store, greeting customers, addressing any concerns, and creating a positive atmosphere.
- Train and develop team members to provide excellent customer service and handle challenging situations effectively.
- Monitor and maintain customer service standards, ensuring that all team members are following company policies and procedures.
- Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner.
- Maintain a positive and welcoming atmosphere in the store, ensuring that customers feel valued and appreciated.
- Collaborate with other departments to ensure a seamless and exceptional customer experience.
- Utilize strong problem-solving skills to address any issues or challenges that may arise.
- Communicate effectively with team members and management to provide updates and share feedback on customer service performance.
Strong Communication Skills - A Customer Service Leader At Food Lion Should Possess Excellent Communication Skills, Both Verbal And Written. They Should Be Able To Effectively Communicate With Customers, Team Members, And Other Stakeholders.
Leadership Abilities - As A Customer Service Leader, The Individual Should Have Strong Leadership Skills To Effectively Manage And Guide The Customer Service Team. This Includes The Ability To Delegate Tasks, Provide Feedback, And Motivate Team Members.
Customer Service Experience - Previous Experience In A Customer Service Role Is Essential For A Customer Service Leader At Food Lion. This Experience Can Include Handling Customer Inquiries, Resolving Complaints, And Ensuring Customer Satisfaction.
Problem-Solving Skills - The Ability To Quickly And Effectively Solve Customer Issues Is Crucial For A Customer Service Leader. They Should Be Able To Think Critically And Make Decisions Under Pressure To Ensure A Positive Customer Experience.
Knowledge Of Food Lion Policies And Products - A Strong Understanding Of Food Lion's Products, Services, And Policies Is Necessary For A Customer Service Leader. This Knowledge Will Help Them Assist Customers And Train Team Members On Company Standards And Procedures.
Communication
Time Management
Product knowledge
Multitasking
Organizational Skills
Leadership
Conflict Resolution
Teamwork
Empathy
customer satisfaction
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Leader in Baltimore, MD, USA is between $40,000 and $55,000 per year. This may vary depending on the specific company, experience level, and location within the city. Additionally, benefits such as bonuses, commissions, and healthcare may also factor into the overall compensation package.
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Food Lion is an American grocery store chain headquartered in Salisbury, North Carolina, that operates over 1000 supermarkets in 10 states of the Mid-Atlantic and Southeastern United States, employing over 63,000 people. It was founded in 1957 as Food Town, a single grocery store in Salisbury.
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