Are you a natural leader with a passion for providing excellent customer service? Look no further, because Food Lion is seeking a dedicated and dynamic individual to join our team as a Customer Service Leader. This role is perfect for someone who thrives in a fast-paced environment and has a strong desire to make a positive impact on our customers' shopping experience. If you possess exceptional communication skills, a positive attitude, and previous experience in a leadership role, we would love to hear from you. Join us in creating a welcoming and efficient shopping environment for our valued customers.
Responsibilities:
- Lead and motivate a team of customer service associates to provide exceptional customer service.
- Set a positive example for the team by demonstrating excellent customer service skills.
- Train new customer service associates on company policies, procedures, and customer service expectations.
- Monitor and manage the performance of customer service associates, providing feedback and coaching as needed.
- Handle escalated customer inquiries or complaints in a professional and timely manner.
- Ensure all customer service transactions are processed accurately and efficiently.
- Implement strategies to improve customer service processes and procedures.
- Collaborate with other departments to address and resolve customer service issues.
- Maintain a clean and organized customer service area.
- Monitor customer service metrics and make recommendations for improvement.
- Stay up-to-date on product knowledge and company promotions to effectively assist customers.
- Monitor and manage the customer service budget, ensuring efficient use of resources.
- Conduct regular meetings with customer service team to communicate goals and expectations.
- Maintain a positive and welcoming environment for customers and team members.
- Adhere to all company policies and procedures, including safety and security protocols.
Strong Communication Skills: A Customer Service Leader At Food Lion Should Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Customers, Team Members, And Other Stakeholders.
Customer-Centric Attitude: The Ideal Candidate For This Role Must Have A Customer-Centric Mindset And Be Committed To Providing Exceptional Service To Every Customer.
Leadership Experience: A Customer Service Leader Should Have Prior Experience In A Supervisory Or Leadership Role, With The Ability To Coach And Motivate A Team To Deliver Outstanding Customer Service.
Time Management Skills: This Role Requires The Candidate To Be Able To Multitask, Prioritize Tasks, And Manage Time Effectively In A Fast-Paced Environment.
Knowledge Of Food Lion Policies And Procedures: Familiarity With Food Lion's Policies And Procedures Is A Must For A Customer Service Leader To Ensure Compliance And Provide Accurate Information To Customers.
Training
Communication
Sales
Time Management
Team Management
Product knowledge
Conflict Resolution
Empathy
customer satisfaction
Problem-Solving
Adaptability
Supervision
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Leader in Salisbury, NC, USA is $35,000 - $45,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some customer service leaders may earn more or less than this range.
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Food Lion is an American grocery store chain headquartered in Salisbury, North Carolina, that operates over 1000 supermarkets in 10 states of the Mid-Atlantic and Southeastern United States, employing over 63,000 people. It was founded in 1957 as Food Town, a single grocery store in Salisbury.
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