Food Lion

Customer Lead

Food Lion

Concord, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Food Lion is looking for an enthusiastic and passionate Customer Lead to join our team and work to provide excellent customer service to our patrons. Working at the forefront of customer service, you will be responsible for leading the customer service team in providing superior customer service at all times. The ideal candidate for this role should have a friendly and outgoing personality, strong communication skills, and a desire to provide excellent customer service. In addition to having a customer-centric mindset and an appreciation for the Food Lion brand, the successful candidate should also have excellent interpersonal and problem-solving skills. Your role as Customer Lead will involve leading and developing the customer service team, as well as engaging with customers and responding to customer inquiries. Additionally, you will be responsible for identifying trends and opportunities to improve customer service and suggesting solutions. If you have a passion for customer service and the desire to make a positive impact on our customers, we encourage you to apply for this role!

Where is this job?
This job is located at Concord, NC, USA
Job Qualifications
  • Strong Communication Skills

  • Knowledge Of Food Lion Products And Services

  • Excellent Customer Service Skills

  • Experience Leading Customer Service Teams

  • Ability To Handle Customer Complaints And Disputes

  • Familiarity With Pos Systems

  • Proficiency With Microsoft Office Applications

  • Ability To Work Flexible Schedules

Required Skills
  • Data Entry

  • Inventory Management

  • Sales

  • Product knowledge

  • Problem Solving

  • Conflict Resolution

  • customer service

  • Merchandising

  • Cash Handling

  • Customer Relations

  • Teamwork

  • Communications

  • Order Fulfillment

  • Product placement

  • Grocery Stocking

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • Organization

  • Creative Thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Lead in Concord, NC, USA is $17.00 to $22.00 per hour. This range may vary depending on a variety of factors such as experience, qualifications, and the type of company.

Additional Information
Food Lion is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 19th, 2023
Apply BeforeSeptember 18th, 2025
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About Food Lion

Food Lion is an American grocery store chain headquartered in Salisbury, North Carolina, that operates over 1000 supermarkets in 10 states of the Mid-Atlantic and Southeastern United States, employing over 63,000 people. It was founded in 1957 as Food Town, a single grocery store in Salisbury.

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