Mortgage Servicing Specialist

At First Horizon, we are looking for an experienced Mortgage Servicing Specialist to join our team. We are seeking a motivated individual with a strong customer service background, excellent problem-solving skills, and an ability to work both independently and as part of a team. Our ideal candidate will have a comprehensive understanding of mortgage loan servicing processes, a passion for helping customers, and a desire to exceed our customers’ expectations. If you possess these qualifications and are ready to take on an exciting role in a fast-paced environment, we would love to hear from you!

Responsibilities:

1. Provide excellent customer service to all clients, striving to exceed their expectations.
2. Utilize strong problem-solving and communication skills to troubleshoot issues and provide solutions to customers.
3. Maintain a comprehensive understanding of mortgage loan servicing processes and ensure that these processes are adhered to.
4. Work both independently and collaboratively with team members to ensure customer satisfaction.
5. Handle customer inquiries and requests in a timely and professional manner.
6. Assist in the development and implementation of new processes and procedures related to mortgage loan servicing.
7. Maintain accurate records and document all customer interactions.
8. Monitor and update customer accounts and ensure that payments are processed accurately and on time.
9. Adhere to all applicable regulations and laws related to mortgage loan servicing.
10. Stay up-to-date on the latest industry trends and best practices.

According to JobzMall, the average salary range for a Mortgage Servicing Specialist in Chattanooga, TN, USA is between $33,000 and $57,000 per year. This range may vary depending on the level of experience and the particular duties of the position.

First Horizon Corporation, formerly First Tennessee Bank, is a financial services company, founded in 1864, and based in Memphis, Tennessee.