First Horizon

Mortgage Servicing Specialist

First Horizon

Richmond, VA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

First Horizon is looking for an experienced Mortgage Servicing Specialist to join our team. The ideal candidate for this role will have a passion for customer service and the ability to work independently and efficiently. In this role, you will be responsible for monitoring and maintaining a portfolio of mortgages.The successful candidate must have excellent organizational and communication skills, as well as a minimum of five years experience in a mortgage servicing role. The ability to think critically, solve problems, and review financial documents is essential for this role. A bachelor’s degree in finance, accounting, or a related field is preferred.At First Horizon, we value our employees and strive to create an environment of mutual respect and collaboration. If you have the qualifications we’re looking for and a commitment to excellence, we invite you to apply for this position today.

Responsibilities:

  1. Monitor and maintain a portfolio of mortgages
  2. Provide excellent customer service
  3. Work independently and efficiently to meet deadlines
  4. Think critically and solve problems
  5. Review financial documents
  6. Maintain accurate records and documents
  7. Provide timely responses to customer inquiries
  8. Assist with the implementation of new initiatives and policies
  9. Collaborate with other departments to ensure alignment of goals
  10. Adhere to established industry regulations and guidelines
Where is this job?
This job is located at Richmond, VA, USA
Job Qualifications
  • Excellent Problem-Solving Skills

  • Strong Communication Skills

  • Experience With Customer Service

  • Excellent Organizational Abilities

  • Proficient In Microsoft Office And Other Computer Programs

  • Extensive Knowledge Of Mortgage Servicing Processes

  • Ability To Analyze Data

  • Familiarity With Real Estate Laws And Regulations

Required Skills
  • Auditing

  • Documenting

  • Researching

  • Interpreting

  • organizing

  • Problem-Solving

  • Managing

  • Supervising

  • communicating

  • Negotiating

  • Analyzing

  • Evaluating

  • Resolving

  • Reconciling

  • Calculating

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Mortgage Servicing Specialist in Richmond, VA, USA is between $38,000 and $50,000 per year. The median salary for this position is $43,000 per year. The salary range can vary depending on a variety of factors, including the size of the employer, the experience of the specialist, the location of the job, and the job market.

Additional Information
First Horizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 27th, 2023
Apply BeforeApril 11th, 2026
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About First Horizon

First Horizon Corporation, formerly First Tennessee Bank, is a financial services company, founded in 1864, and based in Memphis, Tennessee.

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