Digital Banking Specialist
Welcome to First Horizon, where we are committed to providing top-notch digital banking solutions for our clients. We are currently seeking a highly skilled Digital Banking Specialist to join our team and help us continue to revolutionize the way our customers bank. If you are passionate about the intersection of technology and finance and have a knack for problem-solving and relationship-building, then we want you on our team. In this role, you will have the opportunity to work with cutting-edge banking technology and play a crucial role in enhancing the overall digital banking experience for our clients. Join us and be part of a dynamic and innovative team that is dedicated to shaping the future of banking.
- Develop and maintain a strong understanding of all digital banking products and services offered by First Horizon.
- Assist clients with troubleshooting and resolving technical issues related to digital banking platforms.
- Provide exceptional customer service by responding promptly and courteously to client inquiries and concerns.
- Collaborate with the digital banking team to identify areas for improvement and make recommendations for enhancing the user experience.
- Stay current with industry trends and advancements in digital banking technology to ensure First Horizon remains at the forefront of the industry.
- Conduct training sessions for both clients and internal staff on how to effectively utilize digital banking tools.
- Manage and maintain client relationships, including responding to feedback and addressing any concerns.
- Work closely with cross-functional teams to implement new digital banking initiatives and enhancements.
- Monitor and analyze digital banking data to identify patterns and trends, and make data-driven recommendations for improving the overall user experience.
- Act as a subject matter expert for digital banking products and services, both internally and externally.
- Collaborate with marketing teams to develop and implement strategies for promoting digital banking products and services.
- Ensure compliance with all applicable regulations and laws related to digital banking.
- Continuously seek opportunities to improve and optimize digital banking processes and procedures.
- Participate in industry conferences and events to stay informed on the latest digital banking trends and best practices.
- Cultivate a positive and collaborative team environment, promoting a culture of innovation and continuous improvement.
Bachelor's Degree In Finance, Business Administration, Or A Related Field.
Minimum Of 2-3 Years Of Experience In Digital Banking Or Financial Technology.
Proficiency In Various Digital Banking Platforms, Including Online And Mobile Banking.
Strong Understanding Of Financial Products And Services, Including Loans, Credit Cards, And Investments.
Excellent Communication And Customer Service Skills, With The Ability To Educate And Assist Customers With Digital Banking Needs.
Risk Management
Project Management
Data Analysis
Communication
Attention to detail
Digital Marketing
customer service
Compliance Knowledge
Payment processing
Problem-Solving
technology proficiency
Financial Literacy
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Digital Banking Specialist in Memphis, TN, USA is $50,000 - $75,000 per year. However, the salary can vary depending on factors such as experience, education, and the specific company hiring. Additionally, bonuses and other benefits may also be included in the overall compensation package.
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First Horizon Corporation, formerly First Tennessee Bank, is a financial services company, founded in 1864, and based in Memphis, Tennessee.
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