Customer Service Representative

Little Rock, AR, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

At First Horizon, our Customer Service Representatives are the face of our brand and are the first point of contact for our customers. As a Customer Service Representative, you’ll have the opportunity to develop meaningful relationships and create positive customer experiences. We’re looking for an empathetic individual with excellent communication and problem-solving skills who is flexible and able to work in a fast-paced environment.To be successful in this role, you’ll need to have a high school diploma or equivalent, at least one year of customer service experience, and a working knowledge of Microsoft Office suite. You should also be comfortable working with call center software and have a passion for providing exceptional customer service. Above all, we’re looking for someone who’s friendly, reliable, and has a commitment to the success of our customers. If this sounds like you, please apply today!

Responsibilities:

Respond to customer inquiries in a timely and professional manner.
Identify customer needs and provide appropriate solutions.
Maintain customer records and data in a secure and organized manner.
Handle customer complaints and provide effective resolutions.
Utilize call center software and other technology to respond to customers.
Keep up to date with product and service information to answer customer questions accurately.
Follow up with customers to ensure their satisfaction.
Collaborate with other departments to resolve customer issues.
Monitor customer satisfaction and suggest improvements.
Prepare reports on customer interactions and feedback.

Where is this job?

This job is located at Little Rock, AR, USA

Job Qualifications

Excellent Communication Skills
Ability To Work Under Pressure
Ability To Work Independently Or In A Team Environment
Proficiency In Ms Office Suite
Strong Customer Service Orientation
Good Problem Solving Skills
Knowledge Of Customer Service Software
Working Knowledge Of General Banking And Financial Services

Required Skills

Communication
Negotiation
Conflict Resolution
Listening
Empathy
Organization
Patience
Problem-Solving
Adaptability
Multi-tasking
Technology
Interpersonal
Accuracy
Escalation
Rapport-Building

Soft Skills

Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Critical thinking
Organizational skills
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Customer Service Representative in Little Rock, AR, USA is between $25,000 and $37,000 per year. This range depends on the experience and qualifications of the applicant, as well as the company they are applying to. It also depends on the company's hiring practices and the type of customer service position they are looking to fill.

Additional Information

First Horizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 27th, 2023

Apply BeforeSeptember 18th, 2025

This job posting is from a verified source.

Reposted

See an issue with this job? Report it to us