Customer Service Representative

Memphis, TN, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

We are excited to be looking for an experienced and passionate Customer Service Representative at First Horizon. In this role, you will have the opportunity to make a positive impact on our customers' experience. As the first point of contact for our customers, you will be responsible for providing excellent customer service, resolving customer inquiries, and ensuring customer satisfaction.To be successful in this role, you will have excellent communication and interpersonal skills, as well as the ability to think quickly and solve problems. You will also need to have a strong customer service background, the ability to work with a diverse customer base, and a genuine desire to ensure customer satisfaction. Furthermore, you should bring a positive and professional attitude to the role and be prepared to work as part of a team.If you're a customer service professional looking for an opportunity to make an impact and provide excellent service to our customers, we'd love to hear from you!

Responsibilities:

Provide exceptional customer service to customers and respond to customer inquiries in a timely and professional manner.
Utilize problem-solving skills to resolve customer issues.
Maintain a positive and professional attitude when interacting with customers.
Work collaboratively with other customer service representatives to ensure customer satisfaction.
Utilize a diverse customer base to create a positive customer experience.
Remain up-to-date on product and service information.
Adhere to all company policies and procedures.
Document customer interactions and transactions.
Monitor customer feedback and address any concerns or issues.

Where is this job?

This job is located at Memphis, TN, USA

Job Qualifications

Excellent Communication Skills
Proficiency In Microsoft Office Suite
Ability To Work Under Pressure
Positive Attitude And Enthusiasm
Proven Track Record Of Customer Service
Ability To Solve Customer Inquiries And Complaints
Ability To Work In A Team Environment
Knowledge Of Customer Service Principles And Practices

Required Skills

Communication
Time Management
Problem Solving
Conflict Resolution
Listening
Empathy
Organization
Positive attitude
Patience
Adaptability
Multi-tasking
Professionalism
Interpersonal
Courtesy
Thoroughness

Soft Skills

Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
self-motivation
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Customer Service Representative in Memphis, TN, USA is between $25,000 and $35,000. The salary can vary depending on the employer, qualifications, and experience of the employee.

Additional Information

First Horizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 27th, 2023

Apply BeforeMay 22nd, 2025

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