Collections Specialist

Little Rock, AR, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

At First Horizon, we are looking for an experienced and motivated Collections Specialist to join our team. This position requires a strong attention to detail, excellent communication skills, and the ability to negotiate payment arrangements with customers. The successful candidate will have previous experience working in collections and have a customer-focused approach. Required Qualifications:• Bachelor’s Degree in Business, Finance, or related field• Two or more years of experience in collections or customer service• Proficient in Microsoft Office• Strong interpersonal and communication skills• Knowledge of basic accounting principles and financial analysis• Ability to work in a fast-paced environment• Excellent problem-solving and analytical skills• Excellent negotiation skills

Responsibilities:

Analyze customer accounts and accurately assess payment arrangements.
Develop and implement strategies to collect payments in a timely manner.
Communicate with customers in an amicable and professional manner to negotiate payment arrangements.
Maintain accurate records and update customer accounts accordingly.
Monitor customer accounts and follow up on any delinquent payments.
Ensure compliance with all applicable laws and regulations regarding collections.
Research and respond to customer inquiries and disputes in a timely manner.
Assist in resolving customer complaints and providing customer service.
Develop and maintain relationships with customers and vendors.
Provide weekly status reports on collections activities.

Where is this job?

This job is located at Little Rock, AR, USA

Job Qualifications

Strong Communication Skills
Computer Literacy
Knowledge Of Relevant Laws And Regulations
Ability To Work Independently And In A Team
Experience In Customer Service
Good Organizational Abilities
Understanding Of Billing Processes
Working Knowledge Of Accounting Principles

Required Skills

Risk Management
Data Analysis
Communication
Negotiation
customer service
Credit Analysis
Compliance
Dispute resolution
Payment processing
Organization
Problem-Solving
Litigation
Interpersonal
Records
Negotiation Strategies

Soft Skills

Communication
Leadership
Time management
Interpersonal Skills
creativity
self-motivation
Critical thinking
collaboration
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Collections Specialist in Little Rock, AR, USA is $31,000 - $44,000. This range includes both base salary and bonuses. The exact salary for a Collections Specialist will depend on a variety of factors such as experience, qualifications, and the company offering the position.

Additional Information

First Horizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJune 27th, 2023

Apply BeforeJune 9th, 2026

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