Client Services Analyst

Welcome to First Horizon! We are a leading financial services company dedicated to providing exceptional client experiences and innovative solutions. As a Client Services Analyst, you will play a vital role in our commitment to delivering top-notch customer service and support. We are seeking a highly motivated and detail-oriented professional who is passionate about building relationships and finding creative solutions to meet our clients' needs. If you have a strong background in customer support and a desire to help others achieve their financial goals, we want you on our team. Read on to learn more about this exciting opportunity and the qualifications we are looking for in our ideal candidate.

1. Provide exceptional customer service to clients by addressing inquiries, concerns, and requests in a timely and professional manner.
2. Build and maintain strong relationships with clients by actively listening to their needs and offering personalized solutions.
3. Collaborate with other team members to ensure a seamless and positive client experience.
4. Conduct research and analysis to understand clients' financial goals and develop customized solutions to meet their needs.
5. Keep abreast of industry trends and new products/services to effectively advise clients and enhance their experience.
6. Monitor and track client interactions, requests, and feedback to identify areas for improvement and implement solutions.
7. Maintain accurate and organized records of client interactions and transactions.
8. Assist in onboarding new clients and providing them with the necessary information and resources to be successful.
9. Identify and escalate complex issues to the appropriate teams for resolution.
10. Continuously strive to exceed client expectations through proactive problem-solving and anticipating their needs.
11. Stay informed of company policies, procedures, and compliance standards to ensure all interactions with clients are in accordance with regulations.
12. Participate in training and development opportunities to enhance knowledge and skills related to client service and financial services industry.
13. Collaborate with cross-functional teams to identify and implement process improvements to enhance the client experience.
14. Adhere to company values and ethics and maintain a high level of professionalism at all times.
15. Contribute to a positive and supportive team environment by sharing best practices and providing assistance to colleagues when needed.

According to JobzMall, the average salary range for a Client Services Analyst in Memphis, TN, USA is between $45,000 and $65,000 per year. This may vary depending on the specific company, experience level, and other factors such as bonuses and benefits. It is important to research the specific company and industry to get a better understanding of the salary range for this position.

First Horizon Corporation, formerly First Tennessee Bank, is a financial services company, founded in 1864, and based in Memphis, Tennessee.