Senior Commercial Resolution Officer

Are you a highly motivated and experienced banking professional with a passion for resolving complex commercial banking issues? Look no further! First Citizens Bank is seeking a dedicated Senior Commercial Resolution Officer to join our dynamic team. As a leader in the banking industry, we are committed to providing exceptional service to our commercial clients and ensuring their financial success. If you have a strong background in commercial banking and thrive in a fast-paced environment, we want to hear from you!

1. Resolve complex commercial banking issues: The Senior Commercial Resolution Officer will be responsible for using their expertise and problem-solving skills to resolve complex issues related to commercial banking.
2. Provide exceptional customer service: This role requires the individual to have a strong focus on providing exceptional service to commercial clients, ensuring their financial success and satisfaction.
3. Utilize strong banking knowledge: The ideal candidate will possess a deep understanding of commercial banking products, services, and regulations to effectively resolve issues and provide guidance to clients.
4. Lead and manage a team: The Senior Commercial Resolution Officer will be responsible for leading and managing a team of banking professionals, ensuring they are working efficiently and effectively to resolve commercial banking issues.
5. Stay updated on industry trends and regulations: It is crucial for the individual to stay updated on the latest industry trends and regulations related to commercial banking to provide the best possible solutions to clients.
6. Collaborate with internal teams: The Senior Commercial Resolution Officer will work closely with other internal teams such as credit, risk, and operations to ensure timely and effective resolution of commercial banking issues.
7. Implement efficient processes: The individual will be responsible for identifying and implementing efficient processes for commercial banking issue resolution, ensuring a smooth and streamlined experience for clients.
8. Maintain accurate records: It is essential for the Senior Commercial Resolution Officer to maintain accurate records of all commercial banking issues and their resolutions for audit and compliance purposes.
9. Provide training and guidance: The role may involve providing training and guidance to junior team members and other employees to enhance their knowledge and skills in commercial banking issue resolution.
10. Foster a positive work environment: The Senior Commercial Resolution Officer will play a key role in fostering a positive and collaborative work environment, promoting teamwork and professional development within the team.

According to JobzMall, the average salary range for a Senior Commercial Resolution Officer in Raleigh, NC, USA is $75,000-$95,000 per year. This may vary depending on the specific company, industry, and level of experience.

First Citizens Bancshares, Inc. is a bank holding company based in Raleigh, North Carolina. Its primary subsidiary is First Citizens Bank.