Executive Desktop Support Technician

Welcome to First Citizens Bank, where our mission is to provide exceptional financial services to our clients. We are currently seeking a highly skilled and motivated Executive Desktop Support Technician to join our dynamic team. As an Executive Desktop Support Technician, you will play a crucial role in ensuring the smooth functioning of our executive team's technology needs. This position requires a strong technical background, excellent communication skills, and the ability to provide superior customer service. If you are a self-starter with a passion for technology and a strong desire to help others, we want to hear from you.

1. Provide exceptional technical support to the executive team for all desktop, laptop, and mobile devices.
2. Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
3. Install, configure, and maintain all necessary software and applications for the executive team.
4. Monitor and maintain the performance and security of all executive devices.
5. Set up and troubleshoot video conferencing and audio-visual equipment for executive meetings and presentations.
6. Collaborate with the IT team to ensure all executive devices are up-to-date with the latest technology and security protocols.
7. Train executives on how to use new technology and assist with any technical questions or concerns.
8. Manage and maintain inventory of all executive devices and accessories.
9. Provide excellent customer service and support to the executive team, ensuring their technology needs are met in a timely and professional manner.
10. Stay up-to-date with industry trends and advancements in technology to provide proactive solutions and recommendations to improve executive technology experience.
11. Maintain accurate records of all support requests and resolutions.
12. Adhere to company policies and procedures regarding the use and maintenance of technology devices.
13. Collaborate with external vendors for technical support and repairs when necessary.
14. Participate in team meetings and provide input on ways to improve processes and procedures related to executive technology support.
15. Maintain confidentiality and discretion when handling sensitive information and documents of the executive team.

According to JobzMall, the average salary range for a Executive Desktop Support Technician in Raleigh, NC, USA is $65,000 - $90,000 per year. However, this can vary depending on the specific company, experience level, and skills of the individual.

First Citizens Bancshares, Inc. is a bank holding company based in Raleigh, North Carolina. Its primary subsidiary is First Citizens Bank.