Commercial Resolution Officer

Welcome to First Citizens Bank! We are currently seeking a highly motivated and experienced Commercial Resolution Officer to join our dynamic team. As a leading financial institution, we pride ourselves on providing exceptional service and delivering innovative solutions to our clients. If you have a passion for problem-solving and a strong background in commercial banking, we want to hear from you! Our ideal candidate is a driven individual with excellent communication skills and a deep understanding of commercial lending and collections. If this sounds like you, read on to learn more about this exciting opportunity.

1. Manage commercial loan accounts and provide timely resolutions for any issues or disputes.
2. Communicate effectively with clients, internal teams, and external partners to ensure efficient and satisfactory outcomes.
3. Utilize strong analytical skills to identify and assess potential risks and make informed decisions.
4. Develop and implement strategies to improve loan collections and reduce delinquency rates.
5. Collaborate with other departments to provide a comprehensive approach to commercial account management.
6. Stay up-to-date on industry regulations and trends to ensure compliance and identify areas for improvement.
7. Build and maintain strong relationships with clients to understand their needs and provide exceptional service.
8. Conduct thorough research and analysis to identify root causes of issues and develop effective solutions.
9. Utilize negotiation and problem-solving skills to resolve complex commercial account issues.
10. Provide training and guidance to team members on best practices for commercial account resolution.
11. Maintain accurate and detailed records of all account activities and resolutions.
12. Identify opportunities for process improvements and work with management to implement changes.
13. Stay informed on market trends and competitor offerings to make recommendations for product and service enhancements.
14. Adhere to all company policies and procedures, as well as industry regulations, to ensure a safe and compliant work environment.
15. Participate in meetings and provide regular updates on account resolution progress and strategies.

According to JobzMall, the average salary range for a Commercial Resolution Officer in Raleigh, NC, USA is $50,000-$75,000 per year. This may vary depending on the specific company, job responsibilities, and level of experience.

First Citizens Bancshares, Inc. is a bank holding company based in Raleigh, North Carolina. Its primary subsidiary is First Citizens Bank.