Are you a highly motivated and customer-focused individual with a passion for technology and problem-solving? Look no further! FICO is seeking a Technical Account Manager to join our dynamic team and provide exceptional support and service to our clients. In this role, you will be responsible for managing the technical aspects of our customer relationships, ensuring their satisfaction with our products and services. We are looking for candidates with a strong technical background, excellent communication skills, and a dedication to delivering top-notch solutions. If you are ready to take on a challenging and rewarding role, we would love to hear from you!
- Manage technical aspects of customer relationships: The Technical Account Manager will be responsible for building and maintaining strong relationships with our clients, understanding their technical needs and providing effective solutions.
- Provide exceptional support and service: The primary focus of this role is to ensure our clients are satisfied with our products and services. The Technical Account Manager will be expected to provide timely and effective support to resolve any technical issues or concerns our clients may have.
- Act as a liaison between clients and internal teams: The Technical Account Manager will serve as the main point of contact for our clients, communicating their needs and requirements to our internal technical teams. They will also be responsible for relaying updates and progress to clients throughout the customer lifecycle.
- Ensure timely and accurate delivery of solutions: The Technical Account Manager will work closely with our technical teams to ensure that all client requests and issues are addressed in a timely and efficient manner. They will also be responsible for managing client expectations and setting realistic timelines for delivery of solutions.
- Utilize technical expertise to troubleshoot and problem-solve: Candidates for this role should have a strong technical background and be able to utilize their knowledge and skills to troubleshoot and resolve complex technical issues for our clients.
- Communicate effectively with clients: The Technical Account Manager will be expected to have excellent communication skills, both written and verbal, in order to effectively convey technical information and updates to our clients.
- Conduct regular account reviews: The Technical Account Manager will be responsible for conducting regular account reviews with clients to ensure their needs are being met and to identify any areas for improvement.
- Stay updated on industry trends and product knowledge: It is important for the Technical Account Manager to stay informed about industry trends and advancements in technology in order to provide the best possible solutions and support to our clients.
- Collaborate with sales and business development teams: The Technical Account Manager will work closely with our sales and business development teams to identify opportunities for growth and to ensure a seamless customer
Strong Technical Background: A Technical Account Manager At Fico Should Have A Deep Understanding And Experience In The Technical Aspects Of Fico's Products And Services, As Well As Related Technologies Such As Analytics, Data Management, And Cloud Computing.
Excellent Communication Skills: This Role Requires Frequent Communication With Both Technical And Non-Technical Stakeholders, Such As Clients, Sales Teams, And Product Development Teams. The Ideal Candidate Should Be Able To Effectively Convey Complex Technical Concepts To A Non-Technical Audience.
Customer Service Orientation: As A Technical Account Manager, You Will Be The Primary Point Of Contact For Fico's Clients. Therefore, It Is Essential To Have Strong Customer Service Skills, Including The Ability To Build And Maintain Strong Relationships With Clients And Provide Timely And Effective Support.
Project Management Experience: Fico's Technical Account Managers Are Responsible For Managing And Coordinating Various Projects, From Product Implementations To Troubleshooting And Issue Resolution. Therefore, Having Experience In Project Management, Including Planning, Organizing, And Prioritizing Tasks And Resources, Is Crucial For This Role.
Analytical And Problem-Solving Skills: Fico's Products And Services Are Highly Technical And Complex, And Clients Often Require Assistance With Troubleshooting And Problem-Solving. The Ideal Technical Account Manager Should Have Strong Analytical Skills And The Ability To Think Critically To Identify And Resolve Technical Issues Efficiently.
Communication Skills
Project Management
Troubleshooting
Data Analysis
Product knowledge
Relationship Building
Business acumen
Problem-Solving
Client management
Software Implementation
Technical Expertise
Communication
Conflict Resolution
Leadership
Negotiation
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Technical Account Manager is between $70,000-$120,000 per year. This can vary depending on factors such as location, experience, and the specific industry or company. Some Technical Account Managers may also receive bonuses or commission based on their performance.
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Founded in 1956, FICO introduced analytic solutions such as credit scoring that have made credit more widely available around the world. Now, its use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. The company provides analytics software and tools to manage risk, fight fraud and more.
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