Customer Support - Engineer I

Are you a tech-savvy problem solver with a passion for helping others? Look no further! FICO is seeking a highly motivated Customer Support Engineer I to join our dynamic team. As a leading provider of analytics and decision management software, FICO is dedicated to empowering businesses and individuals with innovative solutions. In this role, you will have the opportunity to utilize your technical expertise and strong communication skills to provide exceptional support to our valued customers. If you are eager to grow your career in a fast-paced and challenging environment, we want to hear from you!

1. Provide technical support: The Customer Support Engineer I will be responsible for providing technical assistance to customers who are experiencing issues with FICO's software products. This includes troubleshooting and resolving technical problems, as well as answering inquiries about product functionality.
2. Communicate effectively: Excellent communication skills are essential in this role. The Customer Support Engineer I will need to be able to explain technical concepts to non-technical users in a clear and concise manner, as well as communicate effectively with internal teams to resolve customer issues.
3. Troubleshoot and problem solve: As a tech-savvy problem solver, the Customer Support Engineer I will be responsible for identifying and resolving technical issues for customers. This may involve researching solutions, testing software, and providing step-by-step instructions to customers.
4. Maintain customer satisfaction: The Customer Support Engineer I will play a vital role in maintaining customer satisfaction by providing prompt, efficient, and friendly support. They will need to ensure that all customer inquiries are handled in a timely and professional manner.
5. Document and track issues: It is important for the Customer Support Engineer I to accurately document and track all customer issues and resolutions. This will help to identify recurring problems and improve overall customer satisfaction.
6. Collaborate with internal teams: The Customer Support Engineer I will work closely with other teams within FICO, such as product development and quality assurance, to escalate and resolve customer issues. They may also provide feedback to these teams to improve product functionality and customer experience.
7. Stay updated on product knowledge: The Customer Support Engineer I will be responsible for staying up-to-date on FICO's software products and their features. They will also need to stay informed about industry trends and advancements to provide the best support to customers.
8. Provide training and guidance: As a member of the customer support team, the Customer Support Engineer I may also be responsible for providing training and guidance to customers on how to use FICO's products effectively.
9. Adhere to company policies and procedures

According to JobzMall, the average salary range for a Customer Support - Engineer I is $40,000-$60,000 per year. This can vary based on the specific company, location, and level of experience of the individual. Some companies may offer higher salaries or additional benefits such as bonuses or stock options.

Founded in 1956, FICO introduced analytic solutions such as credit scoring that have made credit more widely available around the world. Now, its use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. The company provides analytics software and tools to manage risk, fight fraud and more.