Solutions Advisor

Are you a motivated problem-solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our team as a Solutions Advisor at FedEx. As a Solutions Advisor, you will be responsible for identifying and implementing innovative solutions for our customers, ensuring their satisfaction and loyalty. We are looking for someone with strong communication skills, a high attention to detail, and the ability to think critically and creatively. If this sounds like you, we invite you to apply and become a part of our growing team.

1. Identify and analyze customer needs: The Solutions Advisor will be responsible for understanding the unique needs of each customer and finding innovative solutions to meet those needs. This will require strong problem-solving skills and the ability to think creatively.
2. Provide exceptional customer service: The Solutions Advisor will be the main point of contact for customers, ensuring that all interactions are handled in a professional and efficient manner. This includes responding to inquiries, addressing concerns, and providing timely and accurate information.
3. Develop and implement solutions: Using a combination of critical thinking and technical knowledge, the Solutions Advisor will develop and implement solutions that meet the customer's needs. This may involve utilizing existing resources or developing new solutions.
4. Maintain customer satisfaction and loyalty: It will be the responsibility of the Solutions Advisor to ensure that customers are satisfied with the solutions provided and maintain their loyalty to the company. This may include following up with customers to gather feedback and address any issues that may arise.
5. Stay updated on industry trends and best practices: The Solutions Advisor will be expected to stay updated on industry trends, best practices, and new technologies to continuously improve and enhance the solutions provided to customers.
6. Collaborate with team members: The Solutions Advisor will work closely with other team members, including sales and technical teams, to develop and implement solutions. This will require strong communication and collaboration skills.
7. Maintain accurate records: The Solutions Advisor will be responsible for maintaining accurate and detailed records of customer interactions, solutions provided, and any follow-up actions taken.
8. Meet performance targets: The Solutions Advisor will be expected to meet or exceed performance targets, including customer satisfaction, solution implementation, and productivity.
9. Adhere to company policies and procedures: The Solutions Advisor will be expected to adhere to all company policies and procedures, including those related to customer service, data privacy, and information security.
10. Continuously improve processes: The Solutions Advisor will be encouraged to identify areas for improvement and suggest ways to streamline processes and enhance the customer

According to JobzMall, the average salary range for a Solutions Advisor in Memphis, TN, USA is $55,000 - $85,000 per year. This can vary depending on the specific company, experience level, and qualifications of the individual.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.