Service Center Support Associate

At FedEx, we are committed to providing exceptional service to our customers, and we are looking for a Service Center Support Associate to join our team. As a Service Center Support Associate, you will be the first point of contact for customers and will play a crucial role in ensuring their needs are met. We are seeking a highly motivated and customer-oriented individual who is passionate about providing top-notch service. If you are a problem solver with excellent communication skills and a strong attention to detail, we want you on our team!

1. Greet and assist customers in a friendly and professional manner at all times.
2. Provide accurate and timely information to customers regarding shipment tracking, pricing, delivery options, and other inquiries.
3. Handle customer complaints and resolve issues in a timely and efficient manner.
4. Process shipments and ensure all necessary documentation is completed accurately.
5. Coordinate with other departments to ensure smooth and timely delivery of shipments.
6. Maintain a clean and organized work area to provide a pleasant experience for customers.
7. Demonstrate strong knowledge of FedEx products and services to effectively assist customers.
8. Communicate clearly and effectively with customers and colleagues via phone, email, and in person.
9. Adhere to company policies and procedures to ensure the highest level of customer satisfaction.
10. Continuously strive to meet and exceed customer service metrics and goals.
11. Identify and escalate customer issues to the appropriate department or supervisor.
12. Collaborate with team members to ensure a seamless customer experience.
13. Keep abreast of industry trends and changes in FedEx policies and procedures.
14. Participate in training and development opportunities to enhance customer service skills.
15. Act as a brand ambassador for FedEx, promoting our commitment to exceptional service at all times.

According to JobzMall, the average salary range for a Service Center Support Associate in Chandler, AZ, USA is $35,000-$45,000 per year. However, this can vary depending on the specific company, experience level, and additional skills or certifications. Some may earn as low as $25,000 while others may earn upwards of $60,000 per year.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.