Service Center Support Associate
"Join our dynamic team at FedEx as a Service Center Support Associate and be a part of our world-renowned brand that is dedicated to delivering exceptional service to our customers. As a Support Associate, you will play a crucial role in providing assistance and support to our service center operations, ensuring the smooth and efficient handling of packages and shipments. We are looking for individuals who are passionate about customer service, possess excellent communication skills, and thrive in a fast-paced environment. If you are driven, detail-oriented, and eager to be a part of a global leader in logistics, then we want you on our team!"
- Provide exceptional customer service to all individuals visiting the service center
- Assist with the handling and processing of packages and shipments, ensuring they are sorted and delivered in a timely and efficient manner
- Maintain a clean and organized work environment to ensure safe and smooth operations
- Communicate effectively with customers and team members, addressing any concerns or issues promptly and professionally
- Utilize computer systems and software to track packages and update customer information
- Follow all company policies and procedures to maintain high levels of quality and service
- Collaborate with team members to achieve daily goals and targets set by management
- Continuously seek opportunities to improve processes and procedures for better efficiency and customer satisfaction
- Cross-train in various roles within the service center to provide support and coverage as needed
- Adhere to all safety regulations and guidelines to ensure a safe work environment for all employees and customers.
Excellent Customer Service Skills: A Service Center Support Associate Must Have Strong Communication And Interpersonal Skills To Effectively Assist Customers With Their Inquiries And Concerns. They Must Also Possess Patience And Empathy To Handle Difficult Situations With Customers.
Knowledge Of Fedex Services And Products: Candidates Should Have A Good Understanding Of Various Fedex Services And Products, Including Shipping Options, Rates, And Delivery Times. This Knowledge Is Crucial In Providing Accurate And Efficient Support To Customers.
Proficiency In Technology: As A Service Center Support Associate, Candidates Should Be Comfortable Using Various Computer Programs And Systems, Such As Microsoft Office, To Assist Customers With Their Shipments. They Should Also Be Able To Troubleshoot Technical Issues And Guide Customers Through Online Processes.
Organizational And Multitasking Skills: A Successful Service Center Support Associate Should Be Able To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Responding To Emails, And Processing Shipments. They Must Also Have Good Time Management Skills To Ensure All Tasks Are Completed Efficiently.
Team Player: Collaboration And Teamwork Are Essential In A Fast-Paced Service Center Environment. Candidates Should Have A Positive Attitude And Be Able To Work Well With Others To Meet Customer Needs. They Should Also Be Flexible And Willing To Assist Their Colleagues When Needed.
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Computer skills
Resilience
Problem-Solving
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Center Support Associate in Raleigh, NC, USA is between $35,000 and $50,000 per year. This range can vary depending on factors such as the specific company, level of experience, and any additional skills or certifications held by the individual.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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