FedEx

Service Center Support Associate

FedEx
Durham, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to FedEx, where we are committed to connecting people and possibilities around the world. We are currently seeking a dedicated and customer-oriented Service Center Support Associate to join our team. As a Service Center Support Associate, you will play a crucial role in providing exceptional service to our customers and ensuring the smooth operation of our service center. If you are a self-motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join us and be a part of a dynamic and diverse team that is dedicated to making a difference in the lives of our customers.

  1. Greet and welcome customers to the service center in a friendly and professional manner.
  2. Provide exceptional customer service by answering inquiries and addressing customer concerns.
  3. Assist customers with shipping needs, including packing, labeling, and tracking packages.
  4. Handle customer complaints and escalations in a timely and efficient manner.
  5. Process and handle incoming and outgoing packages with accuracy and attention to detail.
  6. Maintain a clean and organized service center to ensure a positive customer experience.
  7. Collaborate with team members to ensure efficient operation of the service center.
  8. Adhere to company policies and procedures to ensure the safety and security of packages.
  9. Continuously strive to meet and exceed customer satisfaction goals.
  10. Utilize computer systems and software to process shipments and maintain accurate records.
  11. Communicate effectively with customers and team members to provide updates and resolve issues.
  12. Proactively identify and suggest improvements to enhance the customer experience.
  13. Participate in training and development opportunities to enhance job knowledge and skills.
  14. Adhere to all safety and security protocols to maintain a safe working environment.
  15. Represent FedEx in a positive and professional manner at all times.
Where is this job?
This job is located at Durham, NC, USA
Job Qualifications

  • Excellent Communication Skills: A Service Center Support Associate Must Possess Strong Verbal And Written Communication Skills To Effectively Communicate With Customers, Colleagues, And Management.

  • Customer Service Experience: Candidates For This Role Should Have Prior Experience In A Customer Service Or Support Role, With A Proven Track Record Of Providing Exceptional Customer Service.

  • Attention To Detail: The Ability To Pay Close Attention To Detail Is Crucial For This Position, As Service Center Support Associates May Be Responsible For Accurately Processing And Tracking Shipments, Managing Paperwork, And Entering Data Into Computer Systems.

  • Knowledge Of Shipping Industry: Familiarity With Shipping Processes, Terminology, And Procedures Is Highly Desirable For This Role. Candidates With Experience In The Logistics Or Transportation Industry Will Be Preferred.

  • Problem-Solving Skills: Service Center Support Associates Must Be Able To Think Critically And Solve Problems In A Fast-Paced Environment. They Should Be Able To Handle Customer Complaints Or Issues Effectively And Find Solutions That Meet Both Customer And Company Needs.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Teamwork

  • Organization

  • Problem-Solving

  • Adaptability

  • Prioritization

  • Technical Knowledge

  • Conflict

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Service Center Support Associate in Durham, NC, USA is between $30,000 and $40,000 per year. This may vary depending on factors such as experience, education, and specific job duties.

Additional Information
FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 20th, 2024
Apply BeforeJuly 20th, 2025
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About FedEx

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

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