Service Center Support Associate

Welcome to FedEx, where our team of dedicated professionals strives to provide exceptional service every day. We are currently seeking a Service Center Support Associate to join our team and be a part of our mission to connect people and possibilities around the world. As a Support Associate, you will play a crucial role in ensuring the smooth operation of our service centers, assisting customers with their inquiries and providing solutions to any issues that may arise. We are looking for individuals who are passionate about customer service, possess strong communication skills, and have a drive to succeed. If this sounds like you, we encourage you to apply and become a part of our dynamic and fast-paced environment.

1. Greet and welcome customers to FedEx service centers with a positive and friendly attitude.
2. Provide excellent customer service by addressing customer inquiries and concerns in a timely and professional manner.
3. Assist customers with their shipping needs, including packaging, labeling, and tracking packages.
4. Resolve customer issues and complaints, escalating to management when necessary.
5. Maintain a clean and organized service center, ensuring a professional and welcoming environment for customers.
6. Process and handle inbound and outbound packages, ensuring accuracy and efficiency.
7. Collaborate with team members to ensure all customer needs are met and service center operations run smoothly.
8. Keep up-to-date with company policies, procedures, and product offerings to provide accurate information to customers.
9. Utilize computer systems to process shipments and handle customer transactions.
10. Adhere to all safety protocols and guidelines to ensure a safe working environment.
11. Continuously strive to meet and exceed performance goals and contribute to the overall success of the service center.
12. Participate in training and development opportunities to enhance job knowledge and skills.
13. Act as a brand ambassador for FedEx, promoting the company's values and mission to customers.
14. Maintain a positive and professional demeanor at all times, representing the company in a positive light.
15. Perform other duties and responsibilities as assigned by management.

According to JobzMall, the average salary range for a Service Center Support Associate in Nashville, TN, USA is between $35,000 and $45,000 per year. This can vary depending on the specific company, experience level, and job responsibilities.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.