Service Center Support Associate

Welcome to FedEx – a company that is dedicated to connecting people and possibilities around the world. We're looking for a highly motivated and customer-focused individual to join our team as a Service Center Support Associate. In this role, you will play a crucial part in ensuring the smooth operation of our service centers by providing exceptional support to our customers. If you are someone who thrives in a fast-paced environment, has exceptional communication skills, and is committed to delivering top-notch customer service, then we want to hear from you!

1. Greet and welcome customers as they enter the service center, creating a positive and friendly atmosphere.
2. Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner.
3. Assist customers with shipping and tracking packages, as well as other services offered by FedEx.
4. Maintain a thorough understanding of FedEx products, services, and policies to effectively assist customers and answer their questions.
5. Process customer transactions accurately and efficiently, including cash handling and computer data entry.
6. Collaborate with team members to ensure the service center is running smoothly and efficiently.
7. Keep the service center clean and organized, including stocking supplies and organizing shelves.
8. Follow all safety and security procedures to maintain a safe working environment for customers and employees.
9. Handle and resolve customer issues, escalating to management when necessary.
10. Continuously seek opportunities to improve customer service and operational efficiency.
11. Maintain a positive and professional attitude at all times, representing the FedEx brand with integrity and excellence.
12. Maintain accurate records and reports as required by management.
13. Attend training and development programs to continuously improve job knowledge and skills.
14. Adhere to all company policies and procedures, including those related to safety and security.
15. Perform other duties as assigned by management to support the overall success of the service center.

According to JobzMall, the average salary range for a Service Center Support Associate in Fort Worth, TX, USA is $35,000-$45,000 per year. This can vary depending on factors such as experience, qualifications, and the specific company or organization.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.