FedEx

Service Center Support Associate

FedEx
Santa Fe Springs, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a customer-oriented team player looking for a dynamic and fast-paced work environment? Look no further than FedEx! Our Service Center Support Associates are the backbone of our operations, providing crucial assistance to our customers and ensuring the smooth running of our service centers. If you have a passion for delivering exceptional service and possess strong communication and problem-solving skills, we want to hear from you. Join our team and become a part of the FedEx family today!

  1. Provide exceptional customer service to all individuals visiting or contacting the service center.
  2. Assist customers with inquiries, concerns, and complaints in a timely and professional manner.
  3. Handle and resolve customer issues efficiently and effectively.
  4. Maintain a positive and professional attitude at all times, representing the company in a positive light.
  5. Collaborate with team members to ensure a seamless and efficient customer experience.
  6. Communicate and coordinate with various departments and teams to ensure the timely and accurate delivery of packages.
  7. Maintain a clean and organized work environment to promote safety and efficiency.
  8. Follow company policies and procedures to ensure the security and proper handling of packages.
  9. Utilize problem-solving skills to address customer concerns and provide appropriate solutions.
  10. Assist with administrative tasks such as data entry, filing, and record-keeping.
  11. Attend and actively participate in team meetings and training sessions.
  12. Adhere to all safety regulations and protocols to ensure a safe working environment.
  13. Continuously seek opportunities to improve processes and procedures for better customer service.
  14. Represent the company in a professional and courteous manner at all times.
  15. Adapt to changing work priorities and schedules as needed.
Where is this job?
This job is located at Santa Fe Springs, CA, USA
Job Qualifications

  • Strong Customer Service Skills: A Service Center Support Associate Should Possess Excellent Communication And Interpersonal Skills To Effectively Assist Customers With Their Inquiries And Concerns.

  • Knowledge Of Fedex Systems And Services: Candidates Should Have A Good Understanding Of Fedex's Services, Policies, And Procedures To Provide Accurate Information And Solutions To Customers.

  • Attention To Detail: As A Service Center Support Associate, One Must Be Detail-Oriented To Accurately Process And Manage Customer Orders, Shipments, And Payments.

  • Ability To Multitask: The Job Of A Service Center Support Associate Involves Juggling Multiple Tasks Such As Answering Phone Calls, Responding To Emails, And Managing Customer Inquiries Simultaneously. The Candidate Should Be Able To Handle These Tasks Efficiently And Prioritize Them As Needed.

  • Problem-Solving Skills: A Successful Service Center Support Associate Should Possess Strong Problem-Solving Skills To Quickly And Efficiently Resolve Customer Issues And Ensure Customer Satisfaction. This May Involve Troubleshooting Technical Issues, Tracking Shipments, And Finding Alternative Solutions To Problems.

Required Skills

  • Data Entry

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Computer proficiency

  • Teamwork

  • Problem-Solving

  • Flexibility

  • Adaptability

  • Conflict

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Service Center Support Associate in Santa Fe Springs, CA, USA is between $35,000 and $50,000 per year. However, this can vary based on the company, experience level, and other factors.

Additional Information
FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 20th, 2024
Apply BeforeMay 22nd, 2025
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About FedEx

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

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