Service Center Support Associate

Are you looking for a fast-paced and rewarding career with a global company? Look no further than FedEx! As a Service Center Support Associate, you will be an integral part of our team, ensuring the smooth operation of the service center and providing exceptional customer service to our clients. We are seeking individuals who are driven, detail-oriented, and thrive in a customer-facing role. If you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional service, we want to hear from you! Join the FedEx team and take the next step in your career today.

1. Ensure smooth operation of the service center by performing various administrative tasks such as data entry, scheduling, and inventory management.
2. Provide exceptional customer service by assisting clients with their inquiries, concerns, and requests in a timely and professional manner.
3. Maintain a positive and friendly demeanor while interacting with customers and coworkers.
4. Collaborate with team members to meet service center goals and objectives.
5. Continuously seek opportunities to improve processes and procedures to enhance customer experience.
6. Ensure compliance with company policies and procedures.
7. Handle and resolve customer complaints and issues effectively and efficiently.
8. Maintain accurate and detailed records of customer interactions and transactions.
9. Assist in training and mentoring new team members.
10. Keep up-to-date with product and service offerings to effectively answer customer inquiries.
11. Manage and prioritize multiple tasks and responsibilities in a fast-paced environment.
12. Adhere to all safety and security protocols to ensure a safe working environment.
13. Maintain a neat and organized service center to create a professional and welcoming atmosphere for customers.
14. Communicate any service center issues or concerns to management in a timely manner.
15. Continuously strive to meet and exceed customer satisfaction goals and expectations.

According to JobzMall, the average salary range for a Service Center Support Associate in Charlotte, NC, USA is $28,000 to $40,000 per year. This may vary depending on the specific company, level of experience, and other factors such as bonuses and benefits.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.