Service Center Support Associate

Welcome to FedEx, a global leader in shipping and logistics services. We are currently seeking a dedicated and customer-focused individual to join our team as a Service Center Support Associate. In this role, you will be responsible for providing exceptional support to our service center operations, ensuring that our customers' needs are met with efficiency and professionalism. As a member of our team, you will have the opportunity to make a difference in our customers' experience and contribute to the success of our business. We are looking for someone who is highly organized, detail-oriented, and able to thrive in a fast-paced environment. If you are a team player with excellent communication skills and a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.

1. Greet and welcome customers to the service center in a friendly and professional manner.
2. Provide exceptional customer service by addressing and resolving customer inquiries and concerns.
3. Assist customers with shipping and logistics needs, including package tracking, pricing, and delivery options.
4. Maintain a clean and organized service center, including restocking supplies and organizing package pick-up and drop-off areas.
5. Process incoming and outgoing packages accurately and efficiently, ensuring proper labeling and documentation.
6. Collaborate with team members to ensure timely and accurate processing of packages and adherence to company policies and procedures.
7. Utilize computer systems and software to track packages and maintain customer records.
8. Communicate effectively with customers and team members to provide updates and resolve any issues that may arise.
9. Complete administrative tasks, such as data entry and filing, to support service center operations.
10. Follow all safety guidelines and regulations to ensure a safe work environment for yourself and others.
11. Continuously strive to improve customer service and efficiency through feedback and suggestions.
12. Participate in training and development opportunities to enhance job knowledge and skills.
13. Represent FedEx in a professional manner at all times, promoting the company's values and brand.
14. Maintain confidentiality of customer and company information.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Service Center Support Associate in Boston, MA, USA is $35,000 to $55,000 per year. This range can vary depending on factors such as experience, skills, and the specific company or organization the individual is working for. Additionally, benefits such as health insurance, retirement plans, and bonuses may also be included in the total compensation package for this position.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.