Service Center Support Associate

Are you a customer service-oriented individual with a passion for problem-solving? Do you thrive in a fast-paced and dynamic work environment? Look no further! FedEx is seeking a motivated and reliable Service Center Support Associate to join our team. As a key member of our service center, you will play a crucial role in providing exceptional support to our customers and ensuring the smooth operation of our facility. If you are a team player with excellent communication and organizational skills, we want to hear from you!

1. Provide exceptional customer service by addressing and resolving customer inquiries, concerns, and complaints in a timely and professional manner.
2. Handle a high volume of customer interactions through various channels, including phone, email, and in-person.
3. Maintain a positive and friendly attitude while interacting with customers, ensuring a positive customer experience.
4. Collaborate with team members to troubleshoot and resolve complex customer issues.
5. Follow company policies and procedures to ensure consistent and efficient customer service delivery.
6. Maintain a thorough understanding of company products and services to effectively assist customers with their inquiries.
7. Monitor and respond to customer feedback and reviews, taking necessary actions to address any issues or concerns.
8. Maintain accurate and organized customer records, ensuring all information is up-to-date and easily accessible.
9. Assist in the smooth operation of the service center by completing administrative tasks, such as data entry, filing, and inventory management.
10. Communicate any issues or concerns to management in a timely and professional manner.
11. Adhere to safety and security protocols to ensure the safety of customers and team members.
12. Act as a brand ambassador by promoting positive customer relationships and representing the company in a professional manner.
13. Continuously seek opportunities to improve customer service processes and procedures.
14. Uphold the company's core values and customer service standards in all interactions.
15. Collaborate with other departments to ensure a seamless customer experience.

According to JobzMall, the average salary range for a Service Center Support Associate in Newark, NJ, USA is between $35,000 to $50,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or organization hiring for the position. Some Service Center Support Associates may also receive additional benefits such as health insurance, retirement plans, and bonuses.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.