Service Center Support Associate

Welcome to FedEx, where we are dedicated to delivering exceptional service to our customers. We are currently seeking a Service Center Support Associate to join our team. As a member of our service center, you will play a vital role in ensuring our customers' packages are handled with care and delivered on time. Our ideal candidate is a hardworking and motivated individual with a strong attention to detail and excellent customer service skills. If you are looking for a rewarding career with a company that values teamwork and integrity, then we encourage you to apply for this exciting opportunity.

1. Greet and welcome customers in a friendly and professional manner.
2. Assist customers with their inquiries and provide accurate information regarding package tracking, delivery times, and shipping options.
3. Handle incoming and outgoing packages, ensuring they are properly labeled and sorted for delivery.
4. Use computer systems to record and track customer packages and provide updates on their status.
5. Collaborate with team members to prioritize packages for delivery and ensure timely and accurate processing.
6. Maintain a clean and organized work area to promote a safe and efficient working environment.
7. Adhere to company policies and procedures to ensure the security and confidentiality of customer packages.
8. Communicate any issues or concerns with packages to the appropriate team members and take necessary actions to resolve them.
9. Work closely with delivery drivers to ensure packages are loaded onto trucks correctly and in a timely manner.
10. Provide exceptional customer service by addressing any complaints or concerns and finding solutions to meet customer needs.
11. Participate in ongoing training and development opportunities to stay up-to-date on company policies, procedures, and services.
12. Contribute to a positive and collaborative team environment by actively participating in team meetings and supporting coworkers when needed.
13. Maintain a professional demeanor and represent the company in a positive light at all times.
14. Continuously strive to meet and exceed performance goals and metrics set by the company.
15. Uphold FedEx's reputation for exceptional service and commitment to customer satisfaction.

According to JobzMall, the average salary range for a Service Center Support Associate in Aurora, CO, USA is between $30,000 to $45,000 per year. This range can vary depending on factors such as experience, skills, and the specific company hiring. Additionally, benefits and bonuses may also be included in the compensation package.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.