Service Center Support Associate
Welcome to FedEx, a global leader in shipping and logistics services. We are currently seeking a Service Center Support Associate to join our team and help us provide exceptional service to our customers. As a Service Center Support Associate, you will play a crucial role in ensuring the smooth and efficient operation of our service centers, helping us to deliver on our promise of reliable and timely deliveries. We are looking for individuals who are customer-focused, detail-oriented, and thrive in a fast-paced environment. If you are a self-starter with excellent communication skills and a passion for providing exceptional service, we want to hear from you!
- Greet and welcome customers as they enter the service center, providing a positive and professional first impression
- Assist customers with inquiries, concerns, and requests in a timely and efficient manner, ensuring their needs are met and issues are resolved
- Collaborate with team members to ensure all packages and shipments are processed accurately and in a timely manner
- Maintain a clean and organized service center, including work areas and customer waiting areas, to create a welcoming and professional environment
- Follow company policies and procedures to ensure the safety and security of all packages and shipments
- Communicate effectively with team members and management to provide updates on customer needs and service center operations
- Handle customer transactions, including accepting payments, issuing receipts, and maintaining accurate records
- Proactively address any customer complaints or issues by listening, empathizing, and finding appropriate solutions
- Continuously seek to improve customer service processes and procedures, and provide suggestions for efficiency and effectiveness
- Adhere to all company standards and protocols, including dress code, attendance, and punctuality, to contribute to a positive and productive work environment.
Excellent Customer Service Skills: A Service Center Support Associate Must Possess Strong Interpersonal Skills And The Ability To Handle Customer Inquiries And Complaints In A Professional And Efficient Manner.
Knowledge Of Fedex Services: The Ideal Candidate Should Have A Thorough Understanding Of Fedex Services And Products, As Well As The Ability To Provide Accurate Information To Customers.
Attention To Detail: A Service Center Support Associate Must Have A Keen Eye For Detail In Order To Accurately Process Shipments And Ensure That All Information Is Entered Correctly.
Time Management Skills: This Role Requires The Ability To Multitask And Prioritize Tasks In A Fast-Paced Environment. The Candidate Should Be Able To Work Efficiently And Meet Deadlines.
Problem-Solving Abilities: The Ability To Think Critically And Come Up With Creative Solutions To Customer Issues Is Crucial For A Service Center Support Associate. This Role May Involve Handling Challenging Situations And Finding Resolutions That Satisfy Both The Customer And The Company.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Computer proficiency
Teamwork
Organization
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Center Support Associate in Cedar Rapids, IA, USA is $28,000 to $40,000 per year. This may vary depending on factors such as experience, location, and employer.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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