Service Center Support Associate

Are you looking for a challenging and rewarding career with a global leader in the logistics industry? Look no further than FedEx! We are currently seeking a motivated and customer-oriented Service Center Support Associate to join our team. As a member of our service center support team, you will play a crucial role in delivering exceptional service to our valued customers. If you have a passion for helping others, excellent communication skills, and a strong attention to detail, we want to hear from you! Join us and become a part of our fast-paced and dynamic work environment.

1. Provide exceptional customer service by addressing customer inquiries and concerns in a timely and professional manner.
2. Assist with package handling and processing, including sorting, scanning, and loading packages onto delivery vehicles.
3. Maintain accurate and organized records of all incoming and outgoing packages.
4. Collaborate with other team members to ensure efficient and timely delivery of packages to customers.
5. Identify and resolve any issues or discrepancies with packages, ensuring customer satisfaction.
6. Communicate effectively with customers, both in person and over the phone, to provide updates on package status and resolve any delivery issues.
7. Maintain a clean and organized work area to ensure a safe and efficient work environment.
8. Follow all company policies and procedures, including safety protocols, to ensure a high level of service and customer satisfaction.
9. Assist with administrative tasks, such as data entry and record keeping, as needed.
10. Continuously strive to improve processes and procedures to enhance customer satisfaction and efficiency.
11. Attend training sessions and meetings to stay updated on company policies, procedures, and best practices.
12. Uphold the company's values of integrity, teamwork, and excellence in all interactions with customers and team members.
13. Maintain a positive and professional attitude at all times, representing the company in a positive manner.
14. Take on additional responsibilities or tasks as assigned by management to support the overall success of the service center.

According to JobzMall, the average salary range for a Service Center Support Associate in Sacramento, CA, USA is between $36,000 and $46,000 per year. This may vary depending on the specific company, experience level, and individual job responsibilities. Some Service Center Support Associates in Sacramento may earn more or less than this range.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.